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Brooksource

Server Engineer

Brooksource, Round Rock, TX, United States

Job Title: Dell Server Engineer

Contract with potential to hire

Onsite - Austin/ Round Rock

Job Description:

We are seeking a highly skilled Dell Server Engineer to join our team. The ideal candidate will possess expert-level knowledge in server hardware troubleshooting and support, with a focus on Dell technologies. This role requires a proactive individual who can manage and resolve complex technical issues, coordinate with various business partners, and ensure the smooth operation of our data center.

Key Responsibilities:

  • Expert Level Support
  • Provide advanced troubleshooting and support for IDRAC, CMC, NIC, HBA connection issues, and overall server hardware.
  • Diagnose and resolve hardware issues to ensure optimal server performance.
  • ServiceNow
  • Intermediate Level Support
  • Troubleshoot operating system issues on Linux, Windows, and ESX from an onsite perspective.
  • Collaborate with remote support teams to address and resolve OS-related problems.
  • Service Management
  • Work on and close service incidents (INC) and tasks (TASK) efficiently.
  • Maintain accurate records of all service activities and resolutions.

Must-Have Skills and Responsibilities:

  • Spare Parts/LOIS Management
  • Manage spare parts inventory and the Local Onsite Inventory System (LOIS) to ensure availability of necessary components.
  • Quarterly Parts Locker Inventory
  • Conduct quarterly inventory checks of parts lockers to maintain accurate stock levels.
  • Coordination with Business Partners
  • Schedule and coordinate downtime with DBA, APP, Storage, Network, and OS teams to minimize disruption during maintenance activities.
  • Server Hardware Replacements and Upgrades
  • Perform hardware replacements and upgrades to maintain and enhance server performance.
  • BIOS and Firmware Upgrades
  • Update BIOS and firmware on servers to ensure they are running the latest versions and security patches.
  • Support Case Management
  • Escalate issues and open support cases with Dell ProSupport for advanced troubleshooting and resolution.
  • Maintenance Mode Management
  • Manage servers by putting them in and out of maintenance mode as required for updates and repairs.
  • Monthly Data Center Walkthrough
  • Conduct monthly walkthroughs of the data center to ensure all systems are functioning correctly and identify any potential issues.
  • Smart Hands for Remote SEs
  • Provide physical assistance in the data center for remote support engineers to facilitate troubleshooting and repairs.
  • On-Call Support
  • Be available for on-call support to address and resolve urgent data center issues.
  • VMware Experience
  • Utilize VMware experience to manage and troubleshoot virtualized environments effectively.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Relevant certifications such as CompTIA Server+, VMware Certified Professional (VCP), or equivalent.
  • Proven experience in server hardware troubleshooting and support, particularly with Dell technologies.
  • Strong understanding of networking, operating systems (Linux, Windows, ESX), and virtualization.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Strong communication skills to interact with various business partners and remote support teams.