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Kavaliro

Telecommunications Engineer

Kavaliro, Orlando, FL, United States

We are seeking a skilled Telecom Engineer with a strong background in Avaya technologies. The successful candidate will be responsible for designing, implementing, maintaining, and troubleshooting enterprise-level telecommunication systems to support the organization’s communication needs.

Key Responsibilities

  • System Design and Configuration
    Design and configure Avaya communication systems, including

    Avaya Communication Manager 8.0Avaya Session ManagerAvaya System Manager, and Avaya Aura solutions to support organizational requirements.
  • Installation and Maintenance
    Set up, maintain, and troubleshoot

    Avaya G650 and G450 GatewaysAvaya Session Border Controllers, and RedSky (E911) for emergency services, ensuring optimal functionality and availability.
  • User Management and Support
    Manage user accounts, permissions, and configurations through

    Avaya Control Manager and Avaya Workforce Optimization
  • Voice and Messaging Services
    Maintain and optimize

    Avaya Aura MessagingAvaya Aura Conferencing, and Virtual Hold Technology to enhance customer and employee communication capabilities.
  • Call Analytics and Monitoring
    Oversee

    Avaya Call Management SystemAvaya Contact Recorder, and Avaya Contact Analyzer to provide reporting and analysis on call data, ensuring compliance with organizational standards.
  • Customer Experience
    Implement and support

    Avaya OneX and other contact center applications, enabling effective, high-quality communication for customer service teams.
  • Documentation and Training
    Document system configurations, policies, and procedures. Train staff on best practices for telecom usage and troubleshoot user issues as they arise.

Qualifications

  • Education
    Bachelor’s degree in Telecommunications, Computer Science, or a related field.

  • Experience
    3+ years working with Avaya communication systems, with proven expertise in the specific products listed.

  • Certifications
    Avaya or other telecom certifications are highly desirable.

  • Skills
    Strong analytical, troubleshooting, and communication skills, with the ability to work independently and in a team environment.

Key Technical Skills

  • Products
  • Avaya OneX
  • Avaya G650 and G450 gateways
  • Avaya System Manager
  • Avaya Session Manager
  • Avaya Session Border Controller
  • Avaya Control Manager
  • Avaya Communication Manager 8.0
  • Avaya Aura Messaging
  • Avaya Aura Application Enablement Services
  • Avaya Call Management System
  • Avaya Aura Conferencing
  • Avaya Contact Recorder
  • Avaya Contact Analyzer
  • Avaya Workforce Optimization (WFO)
  • Virtual Hold Technology
  • RedSky (E911)