Security Professional

Support (National Geospatial-Intelligence Agency (NGA) Campus East (NCE) – Springfield, VA, and NGA Campus West (NCW) – St. Louis, MO). Support the Security and Installations Directorate (SI) Credibility Assessment Division (SISC) Customer Service operation by providing value-added customer service through a full range of services for processing employee, military, and contractor personnel for employment, suitability, fitness requirements as well as assist with reciprocity determinations for background investigations and national security eligibility. Customer Support will access data through various systems: Defense Information Security System (DISS) and Scattered Castles.

Basic Qualifications:

• Active Top-Secret security clearance.
• Ability to obtain and maintain an SCI.
• Must undergo a CI POLY.
• Years of Experience: 7 - 10 years
• Bachelor’s degree or equivalent experience within related field.

Responsibilities include, but are not limited too:

• Provide positive, well-communicated response and closure of all customer inquiries.
• Direct all incoming documentation to the appropriate person or database within 2 business days of receipt.
• Deliver priority messages based on urgency.
• Capture details of all actions in shared log or within the appropriate PeopleSoft security modules.
• Return all phone messages within one business day of receipt.
• Coordinate customer support activities across all Personnel Security Branches as customer inquiries are received to deliver the applicable answers.
• Create and deliver reports and applicable procedure updates on or before the suspense date and with 100 percent accuracy when requested by Division Chief.