Fraud Specialist/Fraud Operations Specialist

Job Summary:

Our client is seeking a Fraud Specialist/Fraud Operations Specialist who will conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This opportunity is located in Overland Park, KS!

Duties:

• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact the company
• Evaluate fraud trends related to fraudulent orders and identity theft
• Perform research and draw conclusions
• Research and/or notify appropriate internal staff for customer verification or legal action
• Participate in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations
• Establish and improve fraud-related process
• Identify issues and recommends solutions on team projects

Desired Skills/Experience:

• 1+ years of experience in fraud prevention, customer service, or a call center environment
• Familiarity with relevant software programs and systems
• Strong phone and typing skills, along with excellent verbal and written communication abilities
• Flexibility to work various shifts, including nights, weekends, and holidays

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered