Technical Support Specialist

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Position Details:

Title: Technical Support Specialist

Location

Rio Rancho, NM 87144

Training: 5 Weeks - Perfect attendance is required

Start Date

18th November 2024

Working Hours: 7am - 4pm or 8am - 5pm

After training you will get Hybrid work (3 days onsite 2 remote)

Responsibilities:

· We are looking for motivated, hard-working professionals to join our growing Technical Support team in Rio Rancho, New Mexico.

· Potential candidates should possess strong customer service skills with the ability to provide technical support over the phone and through online chat to their commercial customers.

· These individuals will be responsible for supporting an advanced ELITE laptop platform.

· The job includes competitive pay, in-depth technical training, excellent culture & environment, and strong opportunities for career advancement and development within the technology industry.

Required Skills:

· PC Hardware knowledge

· Strong phone support experience

· Strong computer skills.

· Desire to work in a team-oriented environment

· HS Diploma or GED

Salary Range: The salary for this position is between $35000 – $39000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day(s) accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day(s) of paid vacation time] [6 paid holiday(s) and 1 floating holiday per calendar year] [Ascendion Learning Management System]