Customer Service Coordinator (Bilingual English/Spanish)

Our client is an organization dedicated to providing quality commercial transportation services to trucking companies and owner-operators alike. We are experts in administering comprehensive services, including DOT/FMCSA Safety Compliance Management, truck permits, and taxes, offering the best trucking insurance packages in the market, and securing top-paying loads while servicing your freight factoring services.

Our client is seeking a high-energy Customer Service Coordinator to join their team. The representative will be the first point of contact for visitors at our office, giving exceptional customer service to our visitors. In this role, you will play an essential role in prescreening drivers for our customers by the regulatory guidelines of the FMCSA. Given the fast growth within this department, this role will serve as a stepping stone for a long-term career.

Compensation: $23-$24/hr

Availability: Monday - Friday, 8am - 5pm.

Duties & Responsibilities:

• Greet and welcome visitors in a courteous and friendly manner, providing information to visitors about the company and its services.
• Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience.
• Respond promptly to customer inquiries professionally and courteously.
• Resolve customer concerns, issues, and complaints effectively and efficiently.
• Identify and recommend process improvements to enhance customer satisfaction.
• Maintain a positive and empathetic attitude towards customers at all times
• Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings
• Review of driver documentation required for proper onboarding
• Enter and verify client information in systems to ensure records are kept up-to-date
• Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers
• Manage and maintain a clean and organized reception area welcoming visitors
• Ensure security protocols are followed for visitor access
• Assist with other tasks as needed by the company

Qualifications:

• Experience in customer service, preferably in the transportation industry
• Customer obsession mentality
• Data entry and documentation skills
• Excellent attention to detail; ability to perform repetitive tasks with a high degree of accuracy
• Demonstrate aptitude to learn quickly and be proactive
• Ability to multitask effectively
• Strong written and verbal communication skills
• Fully bilingual in English and Spanish
• Experience with Microsoft Office (Microsoft Excel, Word)

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