Revenue Cycle Applications Support Analyst, Sr.-Epic Grand Central

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Under the direction of EITS leadership, the Revenue Cycle Applications Support Analyst, Sr. is responsible for the on-going assessment, design, and development and implementation of corporate -wide clinical/revenue cycle systems. Specifically, manage and direct the collection and transformation of large quantities of information into meaningful business requirements; development and modifications of requirements documentation for the design and implementation of clinical/revenue cycle information systems; critically evaluate information from various sources, distinguish user needs from actual business needs and partner with business users, project managers, programmers, consultants and IT leadership in optimizing the scope, benefits and risks of actual and proposed projects as well as assist in managing stakeholder expectations.

Duties & Responsibilities

• Review and document business requirements and processes; communicate requirements to technical personnel through the construction of basic conceptual data, process models and flowcharts, and technical specifications
• Develop status reports for submission to leadership;
• Provide technical and analytic knowledge for the development of the Revenue Cycle System
• Responsible for the daily monitoring and issue resolution of any system related issues reported by end users; will require daily usage of the ESD Service Now application; Work on more complex incidents, take on optimization requests and build associated that is more work intensive
• Interview end users, stakeholders, and project sponsors in order to assess business needs; create business, functional and technical requirements documents based on captured data and in accordance with departmental protocol/standards.
• Define external interfaces, constraints, quality issues and other non-functional requirements.
• Ensure that all quality standards comply with internal policies and industry standards.
• Document changes to baseline requirements through standard change control process.
• Document software test plans, technical requirements, release notes, user and training guidelines and other materials.
• Coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
• Perform end user and application support functions including problem solving and resolution of application function defects
• Participate and lead in special projects as required.
• Identify opportunities for process improvements and provide analysis and propose change and communicate strategies.
• Due to the responsibilities of your position, you may be required to work beyond your regularly scheduled hours
• Due to the responsibilities of your position, you will be required to travel to H+H facilities when required for meetings and work-related issues.
• Create statistical reporting based on end user needs within the Epic Hospital Billing module.
• Ability to complete demonstrations, develop effective presentations, deliver in a professional manner, and mentor lower level analysts for success
• Epic Grand Central Certificate Required
• This role is approximately 80% remote and up to 20% on-site. The selected candidate must be able to come into the office to perform required work within 48 hours

Minimum Qualifications

1. A Masters degree or advanced clinical degree from an accredited college or university and one (1) year of experience gathering and documenting business, clinical, and/or functional requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis or related in a clinical, allied health, non-allied health, behavioral health, information technology, information services, business, analytics or related area; or, one (1) year of experience in a relevant clinical and/or healthcare administration role/function; or

1. A Baccalaureate degree from an accredited college or university and three (3) years of experience as described above; or

1. A satisfactory combination of education, training, and experience.

1. Specialty certification(s) issued by a national commercially available program, state, professional society, academic or technical institution in an area(s) listed above, may be credited on a month-to-month basis toward the required work experience for a total of one (1) year.

Department Preferences

Certification(S)/NYS Licenses/Education:

Applicable certification or proficiency EPICGrand Central Required

Knowledge, Skills, Abilities and other Requirements:

• At least 1 full life cycle implementation, other implementation of systems, major system upgrade, or application

Years of Experience:

• Healthcare Experience preferred
• 2+ years’ experience with General EHR and or other qualifications preferred
• Application knowledge and experience with appropriate application preferred

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.