Martech Manager and Support Specialist

Venterra Realty is a growing developer, owner, and operator of multifamily apartments with approximately 90 mixed-use and multifamily communities across 21 major US cities. Over 42,000 people and more than 18,000 pets call Venterra "home"! We are committed to improving the lives of our residents by delivering an industry-leading customer experience. Through the exceptional commitment and dedication of our approximately 900 team members, we’ve enjoyed tremendous growth and financial success over our 23-year history.

We’re thrilled to be recognized as a leading workplace with numerous prestigious awards year after year! In 2024 alone, Great Place to Work’s annual employee survey led to various workplace recognitions including being named one of the 2024 FORTUNE© Best Medium Workplaces, ranking #1 in our size category on the 2024 Best Workplaces in Real Estate list, and celebrated as one of People Magazine's 2024 PEOPLE® Companies that CareAnonymous Venterra Glassdoor reviews have also resulted in our becoming a five-time Glassdoor Best Places to Work winner.

Explore our communities at VenterraLiving.com, and visit Venterra.com to learn more about how we’re out-caring the competition by staying true to our value proposition: “We care more about renter experiences, which drives superior results.”

We are seeking a dynamic and versatile individual to fill the role of Martech Manager and Support Specialist. This unique position requires a blend of product management expertise and customer support skills. The successful candidate will be responsible for driving the development of our customer-focused products and partner solutions, ensuring they meet the business needs of property operations while also providing exceptional support to our internal teams.

KEY RESPONSIBILITIES

• Product Performance: Monitor and analyze product performance, using metrics and user feedback to make data-driven decisions and improve the product continuously
• Market Research: Conduct market and user research to identify new opportunities and stay ahead of industry trends.
• Support Specialist: Provide support for complex issues, working closely with the solution partner service team to resolve problems for the business, internal teams, and improve the user experience.
• Issue Tracking: Track and manage issues reported by employees ensuring timely resolution and communication with stakeholders.
• Documentation: Create and maintain product documentation, FAQs, and training materials to assist users and internal teams.
• Feedback Loop: Act as the voice of the customer, bringing insights from support interactions into the product development process to enhance the product.
• Training & Onboarding: Assist in onboarding new employees and provide training to ensure they get the most out of the product, ensuring that as new properties onboard, the technologies are set up correctly and employees have access.
• Roadmap Strategy & Management: Communication the strategy and roadmap to ensure alignment with the company’s objectives.
• Backlog Management: Prioritize and manage the product backlog, ensuring the most valuable features are developed first and delivered on time.
• Stakeholder Collaboration: Collaborate with cross-functional teams, including technology, operations, marketing, sales, and customer service, to gather requirements, provide feedback, and ensure successful product launches.
• User Stories & Requirements: Write acceptance criteria, and technical requirements to guide the teams.

THE QUALIFICATIONS

• Education: Bachelor’s degree in business, Information Technology, or a related field.
• Experience: Minimum 3-5 years of experience in product management or a similar role.
• Proven experience working with cross-functional teams to deliver high-quality products.
• Proven experience working with CRM, CDP, marketing and lead management automations, cross-platform analytics, conversational AI, etc.
• Strong understanding of agile development methodologies.

MUST HAVE SKILLSETS:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in product management and support tools (e.g. Jira, Clickup)
• Technical background or familiarity with software development.

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