Sr Manager BTS - Functional Solutions

Company Overview:

At Quaker Houghton, we are experts in the development, production and application of chemical specialties, process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial companies and to this day our experience and expertise show in the actions and dedication of our Associates worldwide. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Summary:

The Functional Solutions Senior Manager will play a pivotal role in aligning technology solutions with the strategic initiatives of their assigned business units with an initial focus on our Commercial and Strategy departments. This position requires a strategic thinker who can effectively communicate and collaborate with business units and Digital Information Technology leadership to drive innovation and efficiency. Part of a lean team tasked with delivering outstanding digital experiences for new and existing technology through functional partnership, translating business challenges into actionable digital or process solutions, leading efforts in development of platforms and applications, project management excellence and deep business analysis. Key to success in this role is prioritizing user experience, anticipating longer-term needs and a blend of project management and business analysis capability.

Business Analysis & Partnership:

• Partner with assigned business unit leadership, understand business needs, and implement technology solutions aligned with strategic initiatives.
• Perform consistent and deliberate stakeholder management, change management and communication including executive presentations, status reporting, training and creative project engagement activities.
• Work with internal partners to understand requirements, implement, test, deploy and support technology solutions, while keeping scalability and supportability in mind.
• Identify opportunities to streamline processes, improve system efficiency, and enhance user experience through continuous evaluation and optimization.
• Manage stakeholder expectations, identifying gaps between needs and current capabilities/capacity and work to find innovative solutions to close those gaps.
• DIT point-of-contact for the assigned functional area and assists subject matter experts with ensuring data integrity, testing of system changes, report creation and analyzing data flows for process improvement opportunities.

Product Management:

• Own the end-to-end product management process for assigned business applications, ensuring alignment between the technical platform, business strategy, and end-user needs.
• Develop the system vision by shaping, capturing and validating demand including partnering with stakeholders to establish expected outcomes and priority of initiatives as it relates to strategy.
• Contribute to the development of a cohesive and aligned strategic roadmap from a variety of disparate sources (demand, ideas, business strategy, DIT strategy).
• Champion End User Experience to minimize friction and optimize productivity by representing the end user on the team.

Project Leadership:

• Ownership of project outcomes and successful adoption by business unit.
• Lead multiple concurrent DIT projects with Commercial, Strategy and other departments and manage scope, quality, budget and schedule and effective risk management to meet or exceed objectives.
• Functional Consultancy & Requirements Management - Gather business requirements for DIT solutions including business cases, ROI analysis, and functional specifications.
• Solution Architecture, design, build, and functional test - Guide the development and delivery of the best-in-class technology solutions.
• Ensure adherence to project schedules and work effectively with peers to set technology priorities and conduct long-term planning.
• Collaborate with architecture, Technical Solutions and Infrastructure & Operations teams to ensure solution compatibility with standards, strategy and service model.
• Status reporting, etc.

Vendor Management:

• Direct vendors and consultants to implement systems, deliver enhancements, upgrades, and integrations.

Operations and Day to Day:

• Support business counterparts on ongoing business processes including issue triage and coordination of the resolution.
• Manage the transition of new solutions to support through development of knowledge base articles for Tier 1 support and providing Tier 2 and 3 support as appropriate.

Education & Experience:

• Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field.
• 10+ years’ experience in Commercial and Marketing systems, including implementation and operational support in a large, multi-faceted organization.
• 3+ years’ experience as a leader or manager with CRM system management and support, including hands-on experience or strong techno-functional knowledge of Dynamics CRM quoting, pricing, configuration, integrations, business processes, and reporting.
• 3+ years’ experience as a leader or manager with CRM system management and support, including hands-on experience or strong techno-functional knowledge of Dynamics CRM quoting, pricing, configuration, integrations, business processes, and reporting.

Skills:

• Subject matter expertise and substantial experience in system and process supporting Commercial teams in core CRM, global pricing, quoting, sales forecasting and sales incentive programs ideally across a range of geographies and segments.
• Experience with customer master data management and/or customer portals is a plus.
• Conceptual expertise in implementing secure and sustainable architecture and processes.
• Strategic and creative thinking/problem solving which creates enterprise value.
• Supplier Service Management and Organizational Change Management.
• Learning agility and curiosity.
• Strong strategic planning and project delivery skills.
• Ability to communicate, challenge and influence effectively in group settings.
• Project management (Agile and Waterfall) and business analysis and design thinking, along with the ability to deliver sustained results/projects in a dynamic and fast paced environment.

What's in it for you:

• Competitive pay programs with excellent career growth trajectory
• Opportunities to see your efforts contribute toward the success of the business
• Work for a global leader in the industrial process fluids industry
• On-site Fitness Center and Cafeteria

Quaker Houghton is an equal opportunity employer committed to creating a diverse workforce. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities. Applicants with a disability who need assistance applying for a position may email OneHR@quakerhoughton.com.