Innovation Technology Manager

JOB SUMMARY

The role is responsible for supporting and launching technology-driven projects within the Guest Experience & Innovation Team. This involves a strong analytical approach to tracking and monitoring budgets, orders, and projects. The role requires close collaboration with various teams and vendors to implement new initiatives and support existing solutions.

DUTIES & RESPONSIBILITIES

• Oversee newbuild projects related to Innovation Technology, ensuring alignment with project goals, timelines, and budgets.
• Develop comprehensive project plans, including scope, schedule, cost, quality, and risk management plans, aimed at enhancing the overall Guest Journey.
• Coordinate and collaborate with internal and external teams, including IT, Digital, Hotel Operations, Marine & Technical Operations, Procurement, Engineering, Design Consultants, and Construction teams.
• Monitor project progress, identify potential issues, and implement corrective actions as necessary.
• Prepare and present regular project status reports to stakeholders, including senior management and clients.
• Develop and maintain project timelines/schedules, utilizing CPM methodologies to identify critical paths and establish key milestones for progress tracking.
• Oversee the execution of upgrades and replacements for Innovation Technology during refurbishments.
• Stay current with competitor analysis and future trends within the industry.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Bachelor's degree in MIS, IT, or related field of study. Master's degree is preferred.

EXPERIENCE

• Minimum 5 years of relevant work experience. Cruise, Theme Park or Hospitality experience/background a plus.

COMPETENCIES/SKILLS

• Highly self-motivated with strong project management skills and results-oriented.
• Demonstrated success in gathering data, conducting analyses, and generating high-quality outputs.
• Ability to translate requirements into quality solutions.
• Excellent interpersonal skills.
• Use sound business judgment in coordinating projects.
• Conflict resolution and problem-solving techniques are required.
• Strong in presentation, facilitation, and communication.
• Technical knowledge and expertise are a plus.
• Proficiency in Microsoft Suite (Word, Excel, and PowerPoint), Monday.com, and Smartsheets is preferred.
• Analytical, influencing, facilitating, teambuilding, strategic thinking, and process-driven skills.
• Ability to provide after-hours support.
• Requires up to 30% international non-shipboard and shipboard travel, including new build and dry dock environments.

To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.