Director of Digital & eCommerce

Director of Digital & eCommerce

Our client is a dynamic, forward-thinking brand that thrives at the intersection of innovation and social media. Dedicated to high-quality, accessible products, they have over $300 million in annual revenue. They are seeking a visionary and data-driven leader to spearhead their digital strategies and initiatives, leveraging the power of social media platforms to elevate their global presence.

Key Responsibilities Include:

• Manage global eCommerce P&L, including budgets, costs, revenue, and profitability forecasts, while setting and achieving sales targets.
• Lead a lean, high-performing team overseeing direct-to-consumer platforms, marketplace operations, and agency partnerships, collaborating with wholesale teams to enhance partner site performance.
• Develop and execute comprehensive eCommerce strategies aligned with business goals, focusing on digital acquisition, retention, and site optimization.
• Oversee digital campaigns, including email/SMS, paid social, search, affiliate programs, and SEO, ensuring strong performance and measurable outcomes.
• Manage regional websites to deliver seamless, user-friendly experiences aligned with UX/UI best practices, while optimizing for organic and paid traffic growth.
• Coordinate the eCommerce calendar, aligning creative assets and promotional content with business timelines and goals.
• Lead day-to-day marketplace management across Amazon to ensure optimized and updated product listings, driving visibility, conversion, and sales growth. Oversee brand storefronts to effectively showcase products and strengthen brand presence.
• Develop and execute Amazon advertising strategies, optimizing campaigns and bids to maximize ROAS and support overall eCommerce objectives.
• Utilize strong expertise with Amazon advertising tools to enhance campaign performance and align with brand strategy.
• Enhance the loyalty program to drive engagement, brand loyalty, and long-term customer value.
• Partner with supply chain teams to ensure accurate demand planning and timely product distribution.
• Utilize data analytics to guide strategic decisions, report performance trends, and identify growth opportunities.
• Foster a collaborative team environment through feedback, training, and professional development opportunities.
• Monitor industry trends, emerging technologies, and competitor strategies to stay ahead in the market.
• Ensure platform security and compliance with global data privacy regulations.

Required Skills and Expertise:

• Bachelor’s degree in Marketing, Business, IT, or a related field; MBA preferred.
• 7-10+ years of experience, including 3+ years in leadership; background in consumer goods or retail is a plus.
• Demonstrated success in developing and executing eCommerce strategies.
• Expertise in digital marketing, retention strategies, SEO, SEM, and web analytics.
• Familiar with eCommerce platforms, preferably Shopify.
• Experience in global eCommerce operations (e.g., US, EMEA, ANZ) preferred.
• Experience managing Amazon or e-retail channels alongside owned eCommerce platforms.
• Collaborative leader with a hands-on approach, fostering trust and team development.
• Skilled in data analysis with a focus on actionable insights.
• Understanding of UX/UI principles and web design best practices.
• Familiar with GDPR and other regulatory frameworks for customers in the UK, California, and Europe.

Location: Los Angeles