DIRECT LOAN PROCESSOR SPECIALIST

Title

Direct Loan Processor Specialist

Location

ONSITE: Sacramento, CA 95826

Shift Time: M-F 8:30am-5:30pm

Duration

6 months

Start Date: 2 weeks from offer

Requirements:

• High school diploma or equivalent
• 3 years of experience in a fast-paced call center environment or work environment with high call volume and loan processing volume
• Contact Center and Consumer Loans experience (preferred not only mortgage lending)

Additional Requirements:

• Some college

Day to Day:

As a Direct Loan Processor Specialist I, your primary objective will be to provide prompt, efficient and accurate service to our members and co-workers from the application stage through the funding process on consumer loans. You will be responsible for managing a large volume of inbound and outbound consumer loan-related calls from members and co-workers daily. With the ability to multi-task in a fast-paced environment, you will be expected to actively listen to members, respond to their queries and concerns, and always deliver outstanding member service. As a Consumer Direct Lending Specialist I, you will support Member Service and Branch employees with complex loans, questions, or escalations. As a Direct Loan Processor Specialist I, you should have excellent verbal and written communication skills, attention to detail, and a strong commitment to accuracy and compliance with laws and regulations related to credit union compliance.