Desktop Support Analyst

IDR is seeking a Desktop Analyst to join one of our top clients in Memphis. This role involves providing first and second level technical support to end-users for hardware and software issues on desktop computers across the organization. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Desktop Analyst :

• Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.

• Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.

• Collaborate with IT teams to troubleshoot and resolve escalated incidents.

• Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.

• Manage all endpoint installations and configurations.

• Assist in maintaining and updating inventory of computers and related peripherals.

• This is a 6+ month contract position.

Required Skills for Desktop Analyst :

• Proficiency in working within a Microsoft Azure AD (Entra ID) environment.

• Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.

• Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.

• Competence in supporting MacOS and Apple devices.

• Thorough knowledge of current desktop computer operating systems, particularly Windows.

• Ability to set up and configure computers and printers in a network environment.

• Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.

• Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).

• Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.

• Excellent written and verbal communication skills.

• Exceptional customer service skills.

• Minimum of 3 years of experience in a service desk support role.

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row