Senior IT Support Specialist

Senior IT Support Specialist

Our client is a large employer located in York, South Carolina and are looking for a senior support specialist on a 6 month contract-to-hire (C2H) basis. The job is fully onsite.

Your responsibilities will include:

• Process Optimization

  Identifies the most effective and efficient methods to complete tasks, prioritizing continuous improvement and streamlining workflows.

  
  

• Access Management

  Controls access to services by applying appropriate processes and tools, ensuring the granting of rights to authorized users while denying access to unauthorized individuals, in alignment with policies.

  
  

• IT Operational Support

  Conducts the ongoing procedures and activities necessary to manage and maintain IT services, ensuring they meet agreed-upon service levels.

  
  

• Knowledge Management

  Makes relevant insights, ideas, experiences, and information available at the right time and place, using proper tools and processes to support informed decision-making.

  
  

• Problem Management

  Manages the lifecycle of all problems through the application of processes and tools, proactively preventing the recurrence of incidents to reduce their impact on the organization.

  
  

• Request Fulfillment

  Oversees the entire lifecycle of a service request with professionalism and efficiency, utilizing the necessary processes and tools to ensure customer satisfaction.

  
  

• Service Asset and Configuration Management

  Manages service assets and configuration items by maintaining accurate, documented records that support other service management processes.

  
  

• Service Level Management

  Ensures the quality of delivered services meets agreed-upon levels, using required processes and tools to maintain and improve customer satisfaction.

  
  

• System Change Management

  Oversees the lifecycle of all system changes, employing processes and tools that enable beneficial changes with minimal disruption to IT services.

  
  

• Troubleshooting

  Diagnoses and resolves customer issues by adhering to departmental standards, ensuring customer expectations are met.

  
  

You will need:

• A strong background in Active Directory administration and support.
• Experience in Cisco technologies with CCNA or CCNP certification, or equivalent relevant work experience is preferred.
• A solid foundation in enterprise-level IT support and troubleshooting.
• Hands-on experience in VMWare virtualization technologies is preferred.
• A working knowledge of cloud platforms and services is strongly preferred, with experience in platforms such as AWS, Azure, or Google Cloud.

Compensation

$30 - $50 per hour

6 month contract-to-hire

Apply below!