Salesforce Technical Architect (SFDC)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Principal Consultant-Technical Architect, SFDC!

Responsibilities:

• Excellent capabilities in the architecture and design of a new Salesforce Experience Cloud portal for B2B customers.
• Integrate Salesforce Experience Cloud with other Salesforce products and third-party applications.
• Provide technical expertise and support for Experience Cloud projects, ensuring high performance and reliability.
• Mentor junior team members on Experience Cloud functionalities.
• Work closely with client/stakeholders, execute technical workshops, with an ability to understand business requirements, convert them into feasible technical architecture at a detailed level that can be translated into technical deliverables.
• Excellent in identifying the gaps and opportunities between as-is and to-be processes.
• Provide technical leadership and insights during RFP and presales process, able to work closely with presales team.
• Setup of project governance model.
• Understand the business problem and convert the problem into value stream through a feasible application architecture.
• Excellent skills in persuasion and documentation detailing out all the aspects of architecture like security, business process mapping, integrations plan, environment plans, risks and mitigation plan, boundaries and responsibilities definition of each stakeholder.

Qualifications we seek in you!

Minimum qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• Minimum of 3 years of experience working with Salesforce Experience Cloud.
• Strong understanding of Salesforce Experience Cloud architecture and components.
• Experience in implementing Experience Cloud portals for several other companies, preferably those that are B2B as opposed to B2C.
• Proficiency in Experience Builder, Salesforce CMS, and other related tools.
• Experience with web development technologies such as HTML, CSS, JavaScript, and Apex.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Salesforce certifications (e.g., Salesforce Certified Experience Cloud Consultant) are a plus.
• Must have integrations experience with different tools and technologies using middleware or point to point.
• Excellent understanding of design patterns, enterprise architectural patterns and enterprise integration patterns.
• CI/CD exposure is a must.
• Excellent skills in large data volume applications and security aspects.
• ArchiMate is an additional advantage.

Preferred qualifications

Salesforce PD II, Sales Cloud, Service Cloud and Marketing Cloud Certifications etc...

The approximate annual base compensation range for this position is [$80,000 to $100,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.