Salesforce Director

SALESFORCE EXPERIENCE REQUIRED

Job Title: Salesforce Director

Location: Chicago, IL

About the Client: Our client is a national nonprofit organization dedicated to removing financial barriers that prevent cancer patients from accessing necessary treatment. They believe that no family should have to choose between basic needs—like housing, food, and transportation—and their health. Their mission is to ensure that every family can receive the treatment they need without financial distress.

Position Overview: We are seeking a dynamic Director of Salesforce Operations for our client to lead the strategic execution and hands-on implementation of their Salesforce environment. This role will prioritize alignment with the organization’s Programs and Development Teams, ensuring optimal system performance and data integrity to better serve the families and patients they support.

The Director will manage a team of Salesforce professionals, collaborate with cross-functional departments, and oversee technical project execution using Agile principles. The ideal candidate will have strong technical expertise in Salesforce, proven leadership experience, and a commitment to continuous improvement.

Key Responsibilities:

Salesforce Administration:

• Identify areas for improvement within the Salesforce ecosystem, develop customized technical solutions, and help to oversee the implementation of upgrades
• Regularly audit and optimize customizations, workflows, and data flows to maintain data integrity and improve system performance
• Manage integrations with third-party platforms, ensuring data consistency and security
• Administer user access, permissions, roles, and ongoing configuration updates

Project Management:

• Plan and execute Salesforce-related projects in collaboration with cross-functional teams, aligning efforts with organizational goals
• Lead technical project execution, manage timelines, and provide clear communication and updates to support change management
• Utilize Jira to estimate efforts, prioritize tasks, and manage projects under Agile methodologies
• Track and report on annual and quarterly objectives and key results (OKRs) for the Salesforce team

Team Management and Supervision:

• Lead and mentor a team of Salesforce professionals, fostering a culture of accountability and continuous improvement
• Conduct regular supervision meetings to align priorities and evaluate project progress
• Establish clear expectations and develop standard operating procedures (SOPs) to support training and continuity
• Encourage professional development through ongoing training and certification opportunities

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, related field, or equivalent experience
• Minimum of 10 years of experience in Salesforce Administration, with at least 5 years in a leadership role
• Salesforce Administrator and/or Advanced Administrator, and/or additional certifications preferred
• Strong understanding of Salesforce architecture, products (Sales Cloud, Service Cloud, CPQ Cloud), and integration patterns
• Experience with Agile methodologies and project management tools like Jira
• Excellent problem-solving, communication, and documentation skills

Diversity and Inclusion: Our client is committed to creating an inclusive environment for all employees and encourages applications from individuals of all backgrounds, including those from underrepresented communities.

Apply Now!

If you are interested in this role, facilitated by InterEx, please apply on LinkedIn, or reach out to Hannah with further questions.