Facilities Manager

The Facility Unit Director provides support to the Resident Regional Manager to provide excellent customer service to our corporate client. The Facility Director will directly manage in-house and/or 3rd party soft service providers including but not limited to janitorial, landscaping, snow removal, trash & recycling, waste management, pest control, and mail/shipping. The ideal individual directly manages the team that provides janitorial, mail/shipping, and business services support. You will develop and maintain a strong working relationship with our Client.

Key Responsibilities:

• Develop and maintain a strong working relationship with our Client.
• Responsible for the Client's soft service budget. Provide financial reporting as required.
• Assist in vendor contract development and procure goods and services through Compass and Client systems.
• Manage requisitions and POs and receipt invoices upon delivery or completion of work.
• Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service focus.
• Work closely with the site Management team on day-to-day operations and assist the Resident Regional Manager in planning the facilities team’s goals and objectives.
• Ensure appropriate follow-up with customers.
• Establishes work standards and workflow.
• Seek to continuously improve processes, systems, and overall client satisfaction.
• Any and all other tasks and duties assigned

Responsibilities:

• Plans, organizes, directs, coordinates, and supervises functions and activities of the department
• Evaluates and justify supplies, equipment, and purchases as needed.
• Maintains records and statistics for administrative and regulatory purposes.
• Establishes and implements policies and procedures for departmental operations. Encourages and nurtures associate creativity and innovation within the ESFM IFM program.
• Ensures compliance with all regulatory agencies.
• Demonstrates and promotes ESFM IFM culture, values, and management philosophy.
• Demonstrates quality leadership in meeting performance plans.
• Develops and maintains job descriptions for department staff.
• Encourages staff to participate in education programs
• Ensures proper staffing for within all Departments (Janitorial, Conference Services, Mail Services, S&R)
• Communicate and ensure all employees are aware of any/all site objectives and plans
• Acts as liaison for customer needs
• Attend Monthly Safety meetings conducted by HSSE
• Responsible for reporting on specific monthly Safety Reports
• Maintains all Safety requirements for Staff members
• Participant at the monthly regional safety meeting
• Manage the quality process as it relates to Business Support Services and set targets for quality improvement
• Measure customer satisfaction and implement action plans for areas below standard
• Manage small projects, as needed.
• Develop reports and presentations.
• Create an environment of innovations and continuous improvement targeted toward improved service levels, sustainability, and increased efficiency within Business Support Services.