Account & Client Coordinator - Agency

Welcome to The Concept Agency, where we're all about creating connections that count. We mix innovative ideas with solid strategies to deliver marketing and branding that helps our clients stand out and succeed. Our team knows the ins and outs of digital marketing and branding, making sure every campaign we craft hits the mark and then some. We're fortunate to work with amazing brands and clients on some truly exciting projects, and we're looking for someone like you to join us on this remarkable journey.

We are looking for an Agency Account Manager to manage our client relationships and ensure projects run smoothly from start to finish. Your responsibilities will include:

• Client Relationship Management

  Building and maintaining strong relationships with clients, acting as the primary point of contact.

  
  

• Project Planning

  Assisting in the creation of detailed project plans and timelines.

  
  

• Project Management Software

  Entering and managing key information in our project management tool, Monday.com.

  
  

• Client Onboarding

  Facilitating the onboarding process for new clients, ensuring a smooth and positive start.

  
  

• Reporting and Presentations

  Preparing comprehensive reports and engaging client presentations to communicate project status and results.

  
  

• Scheduling

  Coordinating and scheduling client calls and meetings, ensuring all stakeholders are informed and prepared.

  
  

• Administrative Support

  Providing general support to ensure projects are completed on time and to the client's satisfaction.

  
  

• Team Collaboration

  Working closely with other team members, including designers, marketers, and developers, to ensure cohesive project execution.

  
  

• Quality Assurance

  Reviewing project deliverables to ensure they meet the agency’s standards and client expectations.

  
  

• Issue Resolution

  Identifying potential project risks and working proactively to resolve any issues that arise.

  
  

• Continuous Improvement

  Contributing to the development of internal processes to improve project efficiency and client satisfaction.

  
  

• At least 1 year of experience in account management or project coordination.
• Proficiency with project management software, preferably Monday.com.
• Agency experience is an asset.
• Marketing experience or education is beneficial but not required.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Detail-oriented with the ability to manage multiple projects simultaneously.
• Comfortable working in a hybrid environment, with 2-3 days per week in our Boca Raton office.

The Concept Agency is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.