Technical Support Specialist

Retail Tech Support Specialist

Location: Plano

*Must have reliable transportation

Responsibilities:

• Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
• Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
• Install, configure and maintain operating systems, software applications and peripheral devices.
• User Assistance...
• Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
• Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
• Documentation and Knowledge Sharing...
• Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.
• Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
• Continues Learning...
• Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions

Qualifications and Skills:

• High School Diploma, GED or equivalent certification
• Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate can be advantageous
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Patience and ability to convey technical information to non technical users
• Understanding of cabling (testing, running, repairing)
• Flexibility to perform after-hours project work
• Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)
• Knowledge of hardware components and basic networking concepts
• Ability to work independently and as part of a team

Preferred Qualifications

Bachelors Degree

5+ years of experience as an IT Professional

2+ years of experience using Google Suite