E-Banking Support

POSITION SUMMARY

Support the operational functions for all Cash Management and Consumer Electronic Banking products and services including ACH, Wires and other services. Position will include wires processing for all non-web-based wires requests received via electronic mail and by phone, customer set ups, maintenance, and closings. Will research and support in the deployment of new products for Cash Management and Consumer On-Line Banking

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processing of Wires for retail and commercial customers in WireXchange
• Verification and identification of customers requesting wires by Phone.
• Monitor all E-Banking e-mail correspondence.
• Work in conjunction with branches, commercial and corporate departments on Wire processing and customer identity verification.
• Support department processes and procedures.
• Process all on-line product applications.
• Maintain department’s document imaging.
• Monitor and track open incidents/issues with vendors.
• Product development, testing and deployment.
• Support of Mobile Banking services including Zelle, Mobile Money and Mobile Capture
• Maintain strong knowledge of NACHA Rules and Regulations
• Work with internal and external auditors on reviewing, testing, and ensuring compliance with ACH rules and regulations and internal policy and procedures.
• Aid internal and external customers to resolve any ACH questions or issues.
• Monitor and track daily and/or transactions over limits. Submit a request to supervisor and officer for decision to approval or decline.
• Ensure daily OFAC, Patriot Act and Bank Secrecy compliance and policy adherence.
• Request support from Information technology when required to complete processing of the Wires, ACH, and other transactions until end of day processing.
• Support in reports of monthly ACH, Wires, P2P and Web Capture transaction reporting to business, Compliance, Risk, and supervisor as needed.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Back-up fellow E-Banking Customer Support specialists
• Monitor system maintenance, Software releases, purge requirements, knowledge articles and upgrades.
• Performs other related duties as required to accomplish the objectives of the position.
• Backup in Debit card issuance for customers
• Work in conjunction with I.T and Operations areas on Debit Card fraud mitigation strategies.
• On-Site customer training on ACH, Cash management, Merchant Capture and related services
• Support of mobile banking applications for retail and commercial

EDUCATION AND/OR EXPERIENCE

High School diploma or GED equivalent preferred. Two years bank operations experience preferred with a concentration in external/internal customer service.

OTHER SKILLS/QUALIFICATIONS

• Knowledge of Microsoft Word, Excel, Outlook and Access as well as web browsers, such as Edge, Chrome and others.
• Knowledge of common industry accounting applications
• Ability to effectively present information and respond to questions from directors, managers, clients (both internal and external) and the general public. Excellent verbal and written communication skills
• Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals.
• Displays original thinking and creativity; Generates suggestions for improving work.
• Treats others with respect and consideration regardless of their status or position.
• Demonstrates accuracy and thoroughness.
• Must be accustomed to professional, business office environment in manner and dress. Must demonstrate excellent human relations skills with customers and bank associates. Must be willing to participate as a team member.

WORK ENVIRONMENT PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual performs duties in an office environment. He or she maintains frequent contact with supervisors, employees and customers. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision.

COMPLIANCE WITH REGULATORY REQUIREMENTS

Each associate is responsible for compliance with all applicable regulatory requirements affecting the banking industry as well as applicable Great Florida Bank programs, policies and procedures. When an associate has supervisory responsibilities, he or she will make certain that their staff understands their responsibilities to comply with applicable regulatory issues and internal programs, policies and procedures.

First Bank Florida is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.