Business Systems Analyst

For over 45 years, Katun has been one of the world’s leading providers of compatible imaging supplies, photoreceptors, and parts for copiers, printers, MFPs, and other imaging equipment. We serve 8,000 customers in 110 countries from our headquarters in Minneapolis. We believe that in order for people and businesses to prosper, we must protect the environment first, as a healthy planet and a healthy community go hand in hand. We pride ourselves on our commitment to quality, creativity, and driving impactful results in the market. As we continue to expand our presence and offerings, we are seeking a talented Business Systems Analyst to join our team and contribute to our growth.

The Business Systems Analyst will play a crucial role in reviewing, analyzing, and evaluating user needs to develop systems solutions that align with Katun’s overall business strategies. This position is responsible for documenting system requirements, defining scope and objectives, and creating system specifications to drive development and implementation using standard change management processes. The Business Systems Analyst will act as a liaison between IT and users, combining business and technical expertise to deliver optimal systems solutions.

Key Responsibilities:

Business Process Collaboration:

Partner with key internal business process owners to identify and implement the best standard (non-customized) solutions that address key business priorities and requirements.

Training and Support:

Provide ongoing training and support for packaged software to key business partners, ensuring they can effectively use and benefit from the systems in place.

Vendor Management:

Collaborate with software vendors to ensure that Katun’s short and long-term business needs are met. Identify solution options or workarounds, as necessary.

Issue Resolution:

Prioritize and expedite the resolution of software bugs, upgrades, and other issues. Develop and execute test plans for both packaged software and customizations as needed.

Developer Coordination:

Work closely with software developers to ensure that unique business requirements are addressed and met effectively.

Software Rollouts:

Participate in software upgrade projects and oversee the rollout of software to new users, ensuring a smooth transition and minimal disruption.

Project Updates:

Provide timely project status updates to stakeholders, keeping them informed about progress and any potential issues.

Customization and Interface Development:

Participate in or lead the design and development of Katun-owned customizations and interfaces, enhancing system functionality to meet business needs.

Issue Management:

Effectively negotiate and manage issues, resolve conflicts quickly and professionally, and ensure productive and cohesive working relationships.

Additional Projects:

Take on other projects and activities as assigned to support continuous service improvement for both internal and external customers.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. Advanced technical certifications or relevant additional qualifications are a plus.
• Proven experience in a systems analysis or business analysis role, ideally within the imaging or office equipment industry.
• Strong technical and business expertise with the ability to effectively communicate complex technical information to nontechnical stakeholders.
• Excellent problem-solving skills with a track record of diagnosing and resolving software and system issues.
• Ability to collaborate effectively with Cross functional teams and manage relationships with internal and external partners.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.

Attributes:

• Customer Centric: A commitment to understanding and meeting the needs of both internal and external customers.
• Collaborative: Skilled in working with diverse teams to address issues and drive solutions.
• Problem Solver: Ability to analyze complex situations and provide effective solutions.
• Operational Excellence: Focus on optimizing processes and systems to enhance efficiency and service quality.

Work Environment and Physical Requirements*:

• Ability to sit or stand for extended periods of time and perform repetitive tasks.
• Vision abilities required to validate and enter data on computer.
• This position requires up to 20-25% travel.
• May occasionally lift and/or move up to 10 lbs.
• Hybrid work schedule required for local employees (in-office Tuesday through Thursday), with the option for a fully-remote role for those outside the local area.
• Physical demands are representative of those required to perform essential functions of the job. Reasonable accommodation will be provided for individuals with disabilities.

*This list does not represent all physical demands; physical demands are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions. Katun Corporation is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law.

This job description is a general representation of the duties and responsibilities commonly found within this job category and should not be construed as a comprehensive list of all the responsibilities, duties, and qualifications required of individuals in this role. Job descriptions are not intended as and do not create employment contracts.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday