Customer Service Representative

The Onsite Customer Service Representative plays a key role in supporting the growth of our Milwaukee facility by delivering top-notch service to both internal teams and customers. This position manages customer interactions across the entire commercial process, including order management, product development, and delivery timelines. We're seeking a proactive professional with a strong background in customer service within a manufacturing setting, dedicated to maintaining high levels of customer satisfaction.

Key Responsibilities:

• Develop and sustain strong relationships with customers, fostering trust through transparent, interactive communication.
• Act as a primary contact for customer questions regarding orders, delivery schedules, and product details, directing calls as needed.
• Take responsibility for resolving customer issues from start to finish.
• Work closely with Operations, Product Engineering, and Sales to respond to customer needs and concerns promptly.
• Keep accurate records of quotes, purchase orders, RFQs, and other customer documents, and prepare monthly reports as required.
• Contribute to Lean process improvements and other initiatives to enhance service efficiency and accuracy.

Experience and Skills:

• Demonstrated commitment to excellent customer support both internally and externally; anticipates needs and ensures high satisfaction.
• Ensures accuracy and thoroughness in quoting, order processing, and data entry for seamless customer interactions.
• Capable of independently addressing customer inquiries and resolving issues, adapting to shifting priorities with a positive approach.

Qualifications:

• Associate’s degree in Business or a related field; Bachelor’s degree preferred.
• 2-3 years of customer service experience, ideally within manufacturing or industrial sectors.
• Proficient in Microsoft Office (Excel, Word, PowerPoint), with an aptitude for learning new software as necessary.
• Strong verbal and written communication abilities.
• Excellent interpersonal skills and the ability to work collaboratively with both internal teams and external customers.
• Skilled in multitasking, managing multiple projects, and working independently.

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for career growth and professional development.
• Supportive and team-oriented workplace culture.

We look forward to discussing how your skills and experience can contribute to our continued success!

Our company is an equal-opportunity employer, embracing diversity and committed to fostering an inclusive environment for all employees.