Customer Support Specialist

Company Description

Pella Products of Kansas City, a distributor of Pella® Windows and Doors, is dedicated to providing worry-free window and door replacement projects. With over 40 years of experience serving the Kansas City metro area, we offer a variety of Pella® products and services, including installation, prefinishing, and financing options.

Role Description

This is a full-time on-site role for a Customer Support Specialist at Pella Products of KC, Inc. in Lenexa, KS. The Customer Support Specialist will be responsible for providing assistance to customers in selecting and servicing Pella® window and door products, ensuring customer satisfaction through effective communication and problem-solving. Our Customer Support Specialists will coordinate the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. The Customer Support Specialist is responsible for ensuring that each detail in the customer’s order is fulfilled correctly by managing orders from the point of contract through final resolution including coordinating all warranty and service repair and replacement. They work closely with sales teams, order fulfillment teams and 3rd party subcontractors to provide and achieve excellent customer satisfaction. They must be able to work well in a team environment.

Qualifications

• Customer Support and Interpersonal Skills
• Technical Support and Analytical Skills
• Ability to prioritize customer satisfaction
• Strong communication and problem-solving abilities
• Experience in a similar customer-facing role
• Knowledge of window and door products is a plus
• High school diploma or equivalent required
• Technical degree preferred
• 1-2 year’s customer service experience required
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required