Customer Service Specialist

Are you seeking a full-time role with excellent work-life balance and competitive pay? Do you prefer a relaxed, collaborative office atmosphere over corporate rigidity? Join a well-established, family-owned company with a mission of delivering outstanding customer service to the building trades, backed by decades of integrity.

Role Overview

In this role, you’ll assist customers in identifying and quoting prices and availability for all required OEM parts across various represented brands. You’ll also handle quoting for part-numbered products. Working collaboratively with both employees and customers, you’ll provide order status updates as needed and maintain a professional approach in resolving questions or disputes. This position requires a commitment to a team-focused, customer-first environment.

Key Responsibilities

• In-person position.
• Provide OEM part and product quotations as requested by staff and customers.
• Support employees, wholesalers, and contractors with parts breakdowns, pricing, and availability.
• Use exploded parts views and both paper and online price books.
• Maintain a job quote log within the company's CRM software.
• Track order status and confirm delivery details.
• Become proficient in company software and product selection programs.
• Assist customers with technical inquiries and system issues.
• Participate in both internal and external training sessions, which may involve occasional travel and overnight stays.

Benefits:

• Two weeks of paid vacation, one week of sick leave, and one week of personal time accrued annually.
• Eligible to join the company health insurance plan, with about half the premium covered by the company.
• After meeting eligibility requirements, you’ll qualify for mandatory Safe Harbor contributions and potential Profit Sharing each year.
• Eligibility for a company-sponsored, participant-directed 401k/Roth 401k plan after meeting requirements.
• Automatic enrollment in a disability plan, with gross-up coverage for the employee-paid benefit.
• Eligibility to participate in health and childcare FSA and access to identity theft protection at no cost.