Service Desk Technician

Service Desk Technician

Ongoing Contract

We are hiring entry level IT support technicians to support our client. This individual will be responsible for fielding calls directly from 52 different agencies and supporting a customer base of 45,000 end users. They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The qualified candidate will have superior customer service skills and thrive in a fast-paced retail environment.

Minimum Requirements:

· Exceptional Customer Service Experience (over the phone/face to face)

· Passion and Aptitude to create a career in the Information Technology field

· Ability to take constructive criticism

Required Qualifications:

· Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.)

· Previous experience utilizing ticketing systems

· Proficiency with Windows and Mac laptops and desktops

· Familiarity with Active Directory and Microsoft Outlook/Exchange environments.

· Capable of connecting printers/scanners/copiers

· Strong written and verbal communication skills- able to relay technical ideas to business audience

· Ability to maintain composure, tact and effectiveness under stressful conditions

Desirable Qualifications:

· Associates Degree

· A+ Certification

· Previous experience in retail organization working with POS hardware /software

· Experience working with networking equipment (routers, switches and hubs)

What’s in it for You?

· Opportunity to get your foot in the door in IT, with a large, reputable client

· Schedule Flexibility and training

About Eight Eleven:

· At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

· For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

· Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.