Service Desk Analyst

Our client located near downtown Memphis is in the manufacturing/distribution industry and is immediately seeking a Service Desk Analyst to perform basic network and server administration duties. This position is working on-site and will provide technical support to end-users, troubleshoot and resolve IT issues, and assist in maintaining network and server infrastructure in a professional manner. This opportunity offers competitive salary and benefits.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Assist with the installation, configuration, and maintenance of IT systems, including desktops, laptops, printers, and mobile devices.
• Manage user accounts, permissions, and access rights in various systems.
• Work with Level 2/3 teams to assist with monitoring and maintaining network infrastructure, including switches, wireless access points, and firewalls.
• Work with Level 2/3 teams to assist with basic server administration tasks, such as monitoring server performance, applying updates, and managing backups.
• Document and track all support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to ensure efficient and effective resolution of technical issues.
• Provide training and support to end-users on IT systems and applications.
• Participate in IT projects and initiatives as needed.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred but not mandatory). Alternatively, 5+ years of relevant experience in a service desk or technical support role can be considered in lieu of a formal education.
• Proven experience in a service desk or technical support role.
• Basic knowledge of network and server administration.