Service Desk Specialist

SERVICE DESK ANALYST

The IT Service Desk Specialist is responsible for providing technical support and customer service within the service desk environment. This role includes a variety of tasks, such as managing user accounts, configuring laptops and desktop systems, supporting conference room technology, and overseeing inventory management. The specialist will provide first-level support for networking, cloud services, applications, and general IT troubleshooting as needed.

Key Responsibilities:

System Installation & Maintenance:

• Set up and install new personal computer systems for end-users.
• Regularly review, monitor, and perform necessary upgrades to maintain optimal performance of personal computers.

Software Management:

• Install and maintain software applications across the organization.
• Provide training to users on software functionality and best practices.

Hardware & Peripheral Support:

• Troubleshoot and manage printers, copiers, fax machines, and other IT equipment.
• Provide support for telephone systems, ensuring smooth operation and resolving any issues.

User Support:

• Assist new employees with initial setup and orientation on IT hardware and software.
• Resolve issues submitted through help desk tickets, ensuring timely and efficient problem resolution.

Asset Management:

• Maintain an up-to-date inventory of company IT assets, including both hardware and software.

General IT Support:

• Address and resolve basic networking issues, cloud service problems, and application troubleshooting.
• Perform additional duties as assigned to support IT operations.

Technical Skills:

• Comprehensive knowledge of PC hardware and software configurations.
• Proficiency in Microsoft Windows, networking, anti-virus software, email platforms, and Microsoft Office Suite.
• Strong ability to configure and troubleshoot printers and other peripherals in a networked environment.

This role requires a proactive individual with strong technical expertise and a commitment to providing excellent customer service. The IT Service Desk Specialist will play a critical role in ensuring the smooth operation of the organization's IT systems and supporting the technological needs of its users.

Thank You