Technical Support Specialist

We are seeking a highly skilled and customer-focused Technical Support Specialist to join our team and provide on-site technical support for the end-user community. This is a Temp-to-Perm role where the successful candidate will be responsible for hardware and software installations, troubleshooting, maintenance, and PC refresh support.

Field Service Technician III

Jacksonville, Florida

PR: $29.11

Key Responsibilities

• Provide on-site technical support for the end-user community.
• Perform software and hardware installations, hardware moves, and add/change requests for hardware/software.
• Provide maintenance support for desktop systems, printers, and other IT equipment.
• Support PC refreshes, including imaging, software installation, and deployment to users.
• Offer technical support for users, resolving issues related to installation, usage, and training on software and hardware products.
• Adhere to company policies and standard operating procedures.
• Ensure exceptional customer service and technical knowledge in resolving issues.

Skills Required

• Proficient with MS Operating Systems: Windows 11, Windows 10, and Windows 7.
• Strong troubleshooting skills for applications running on MS Windows-based platforms (e.g., Office, browsers, printers).
• Ability to install, configure, and troubleshoot hardware and software.
• Solid understanding of networks and basic network troubleshooting.
• Knowledge in asset management and tracking systems.
• Ability to follow established procedures and protocols.
• Excellent communication skills (oral and written).
• Exceptional customer service orientation.
• Ability to work effectively in a team environment.

Experience Required

• Basic understanding of networking concepts.
• Hands-on experience with desktop/laptop hardware repair.
• Experience with Microsoft Active Directory (AD) and user management.
• Experience with asset management processes.
• Demonstrated ability to troubleshoot hardware and software issues effectively.
• Strong customer service experience and a proactive problem-solving attitude.

Experience Preferred

• Knowledge of ServiceNow for handling requests, incidents, and asset management is a plus.

Education Required

• GED or High School Diploma

Education Preferred

• 6+ years of experience with a high school diploma, or
• 3+ years of experience with an Associate's Degree, or
• 0+ years of experience with a Bachelor’s Degree (BS).
• Associate’s Degree in a related field preferred.

Additional Information

• Temp-to-Perm role: transition to a permanent role based on performance and business needs.

Work Environment

• Indoor office and shipyard environment.
• Frequent sitting, standing, walking, and repetitive hand movements (typing, mouse use).
• Some light lifting and carrying of typical computer components.
• Safety shoes and glasses required for work in shipyard areas.
• Offsite work at Mayport Naval Base may be required.