Help Desk Technician

• Job Description:
• Proficiency in Windows operating systems

  Win 11, Win 10, Win 7.

  
  

• Strong troubleshooting skills for applications running on MS Windows platforms (e.g., MS Office, printers, web browsers).
• Experience with desktop/laptop hardware repair and basic networking.
• Knowledge of Active Directory (AD) for user account management.
• Excellent customer service skills with a focus on resolving technical issues efficiently and professionally.
• Ability to work well in a team environment, collaborating with other IT professionals and business users.
• Ability to follow Standard Operating Procedures (SOPs) and adhere to company IT protocols.
• Strong communication skills (both written and oral), with the ability to explain technical concepts to non-technical users.

Preferred

• ServiceNow experience (requests, incidents, and asset management).
• Experience with networking basics (e.g., TCP/IP, DNS, DHCP).
• Previous experience in a shipyard or similar environment.