Application Support Analyst

Hybrid in Pittsburgh

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $45-$50

Job Summary:

We are seeking a highly skilled Enterprise Systems Support Specialist to join our team. This role is not a DevOps position but focuses on Tier 1/2 support for enterprise systems. The ideal candidate will have a strong background in Linux, Windows Server support, and batch processing, with the ability to troubleshoot production databases and perform deep dives into error logs. This position requires a versatile individual who can wear many hats and provide expert support across various enterprise components.

Key Responsibilities:

• Provide Tier 1/2 support for enterprise systems, excluding end-user related tasks.
• Utilize Linux commands (e.g., ls, ltr, cs) for day-to-day operations and troubleshoot production databases.
• Edit files and perform application support tasks in a Linux environment.
• Support Windows Server environments and understand group policy at a base level.
• Manage batch processing and ensure smooth operation of production servers.
• Log on to production servers and perform necessary support tasks.
• Navigate and query databases to gather supplemental support information.
• Conduct robust troubleshooting scenarios, including deep dives into MS Exchange logs.
• Analyze error logs to identify error stacks and determine root causes.
• Serve as a Subject Matter Expert (SME) on enterprise components within the system.
• Describe the back-end application layer and web layer, and understand the L1, L2, and developer roles.
• Collaborate with DevOps Engineers to create bug fixes and improve system performance.
• Engage in scripting and automated actions, such as server pinging, with hands-on experience.
• Participate in on-call rotations, including US on-call once every four weeks (5 pm to 10 pm) and global weekend on-call every two months.
• Utilize tools such as GitLab, CI/CD, Jenkins, Docker, and microservices for incident management and support.

Qualifications:

• Professional experience with Linux and Windows Server support.
• Familiarity with batch processing and production server management.
• Experience with database navigation and query execution.
• Strong troubleshooting skills, particularly with MS Exchange logs and error analysis.
• Ability to describe and support enterprise systems and application stacks.
• Hands-on scripting experience and familiarity with automated actions.
• Experience with GitLab, CI/CD, Jenkins, Docker, and microservices.
• Excellent communication skills and ability to work in a team environment.
• Willingness to participate in on-call rotations and provide support during off-hours.

Preferred Experience:

• 2-3 years of experience in a similar support role.
• Experience in a high-advance pipeline environment with direct collaboration with DevOps Engineers.