Help Desk Specialist

Position Summary:

The Technical Client Service Specialist in the Technology Division's Client Services team is the primary contact for technical support for district staff and students. This role involves diagnosing and resolving basic to moderately complex technical issues via phone or remote connection, managing service requests, and escalating unresolved problems. The ideal candidate should have strong IT knowledge, customer service skills, and experience in a help desk environment, with an understanding of educational challenges.

Minimum Qualifications:

• Bachelor's degree in Information Technology, Business Administration or related discipline.
• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
• Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Technical Skills:

• Basic knowledge of Windows and macOS operating systems
• Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite
• Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting
• Experience with remote desktop tools, call management and helpdesk software

Communication:

• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
• Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.

Physical Requirements:

• Ability to sit for extended periods while working on a computer.