Help Desk Specialist

True Environmental is a national engineering firm seeking a proactive and customer-focused Help Desk Specialist to provide first-line technical support to our diverse, nationwide team. This

entry-level role is ideal for an individual eager to grow within IT, offering hands-on

experience and professional development opportunities in a supportive environment. The

Help Desk Specialist I will manage incoming support requests, troubleshoot technical

issues, and ensure a seamless, productive experience for all employees across our various

locations. Support will be provided both in person, and remotely through phone, email, and

VPN.

Key Responsibilities:

• User Support: Deliver responsive, first-line support for employees, addressing and

resolving technical issues to meet satisfaction and productivity goals.

• Troubleshooting: Diagnose and resolve hardware, software, and network issues.

Escalate complex problems when needed.

• System Setup and Maintenance: Assist with configuring and deploying new

workstations, including OS installations and peripheral setup, ensuring standards

and company protocols are followed.

• Documentation: Maintain accurate records of issues, resolutions, and procedures

in the IT knowledge base and help desk tracking software.

• Remote Support: Provide support for offsite and traveling employees through

remote access tools, ensuring accessibility and functionality.

• Inventory Management: Track and manage IT assets, updating equipment logs and

maintaining accurate inventory records.

• User Access Management: Assist with account setup, password resets, and

permissions, adhering to security protocols and company policies.

• Customer Service: Communicate effectively with end-users across all levels,

fostering a positive support experience with a focus on professionalism and

proficiency.

Minimum Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or

related discipline, or equivalent experience. (2 years of professional experience equates to Associate's, 4 years equates to Bachelor's.)

• Proficiency with Windows-based systems and familiarity with macOS.

• Must be able to provide support at our Florham Park, NJ office, with occasional

travel to other offices as needed.

• Strong understanding of network fundamentals (TCP/IP, LAN/WAN) and experience

troubleshooting network-related issues.

• Experience with Active Directory, Microsoft 365, and standard office software

applications.

• Knowledge of remote support tools, including VPN, Teams, and Zoom.

• Basic understanding of virtualization technologies (e.g., VMware, Hyper-V) and

endpoint protection.

• Knowledge of inventory tracking and IT asset management best practices.

Preferred Qualifications

• Strong troubleshooting and problem-solving skills with attention to detail.

• Excellent written and verbal communication skills, able to deliver exceptional

customer service.

• Ability to manage time effectively, prioritize tasks, and work under pressure.

• Team-oriented, with a willingness to learn and support colleagues as needed.

• Eagerness to stay updated on emerging technologies and IT trends.

Work Environment and Additional Requirements:

• CompTIA A+ or Network+ certification is preferred.

• Flexibility to work occasional evenings or weekends and to serve as “Critical

Personnel” during emergencies.

What We Offer

• Competitive salary and benefits package.

• Opportunities for professional development and IT certifications.

• A collaborative and supportive work environment.

• Clear career advancement pathways within our growing national firm.