Technical Support Engineer

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Technical Support Engineer

Location: Santa Clara, CA

Duration: 12 months

Pay rate: $46/hr on W2

Job Description:

In this role, you will:

• Provide Customer Support: Act as a Customer Advocate by offering support to users and administrators, resolving technical cases, and addressing questions about the software and platform.
• Develop Technical Expertise: Gain a deep understanding of the platform, core functionalities, cloud technologies, and troubleshooting practices to effectively resolve complex technical issues.
• Analyze and Collaborate: Analyze data to identify potential causes of issues and collaborate with others to achieve both individual and team goals.

To be successful in this role, you will need:

• Authentication & Troubleshooting Skills

  Familiarity with LDAP/Active Directory, SSO or other user management systems, email troubleshooting (e.g., Office 365, Exchange), and network troubleshooting (e.g., Ping, Telnet).

  
  

• Technical Knowledge

  Understanding of web services (SOAP, REST), experience in system integration, and knowledge of scripting languages, with JavaScript preferred.

  
  

• Database & Log Analysis

  Proficiency in relational databases (e.g., MySQL, Oracle) and experience with gathering and interpreting log files.

  
  

About ASK

ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.