Manager, EFT Operations

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping peopl

Overview: The Electronic Funds Transfer Manager is responsible for assisting in overseeing the daily operations of the department; focusing on member service standards, meeting organizational goals, and maintaining positive and professional relationships with members, peers, staff, and vendors. This individual monitors new plans and procedures to enhance operating efficiency. This role will assist in short-term and long-term service delivery and business objectives for the department. The department functions consist of EFT processing which includes ACH, ACH Originations, Selected Employee Group Payrolls, PFP Insurances and Reconciliations of the ACH, Zelle, and Check Adjustment Processes.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Responsible for all processes related to electronic payment channels to support all business lines, including but not limited to: Funds Transfers, Incoming ACH Files, ACH Originations, In-Clearing of On Us Checks, Incoming Return of Deposited Items, Check Adjustments, Selected Employee Group Payroll, PFP insurances, Reconciliations of the ACH, Zelle and Check Adjustments processes.
• Manages all processes relating to the ACH program to ensure compliance with all internal procedures, NACHA rules & guidelines, and both Federal & State agency guidelines.
• Maintain industry knowledge of ACH, share draft, and other processes related to Payment Systems, including NACHA Operating Rules and Guidelines; ensure compliance with all state, federal and NCUA regulations and laws.
• Maintain sensitive and confidential information; exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations.
• Provides requested information in preparation for and in response to department audits
• Ensures daily deadlines are met by identifying out of balance conditions and other exceptions to processing, including daily GL reconciliations and settlement.
• Assures Regulation D, CC and E compliance and monitors any exceptions.
• Serve on committees and partner across the organization to implement improvements in processes.
• Manage teams in a hybrid/remote environment, ensuring frequent touchpoints for inclusivity and cohesion.
• Ensures EFT Team members adhere to established Service Level Agreements.
• Direct, train, develop, motivate, hire, and discipline department personnel; administer performance goal setting/achievement and recommend appropriate personnel action.
• Keeps management informed of changes/issues affecting team and/or operations.
• Analyze and evaluate existing processes; ensure operations and procedural documentation are up to date.
• Oversee implementation of new processes and procedures.
• Investigate and troubleshoot any problems that arise with processes, procedures, and operations.
• Identify knowledge and skill gaps and actively work to create a multi-skilled team.
• Provide training and continuous learning opportunities as product and member needs evolve.
• Perform other related duties as requested and special projects as assigned.

Requirements:

• Bachelor's degree required or equivalent working experience
• NACHA Certification preferred
• Minimum five years' experience working in a financial services
• Minimum three years' experience in management or leadership role
• Requires independent thinking
• Requires excellent leadership skills
• Ability to lead a diverse project team, manage multiple project tasks concurrently and effectively coordinate and control cross-functional implementation plans.
• Demonstrated success in planning, organizing, leading people and activities. Ability to motivate, direct and coach staff.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Technologically proficient.
• Travel as required

Leadership Competencies:

• Proven ability to manage change
• Capacity to take calculated risks and innovate
• Experience in setting vision and strategy
• Lead by example and encourage team in developing adaptability
• Successful in communicating effectively
• Prioritizes developing others
• Thinking that values diversity and difference
• Proven ability to build and maintain relationships at all levels of the organization
• Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work
• Effective organizational, problem solving, and multitasking skills.
• Demonstrates ability to communicate written and verbal skills.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
• Proficiency in Microsoft Office Suite.
• Highly ethical.

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following:

Results - You'll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility - You'll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity - You'll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork - You'll work to achieve common goals as part of ONE TEAM.

Ownership - You'll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging - You'll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary $85000 to $95000