Schulte Companies
Regional Director of Operations | Emerald Hospitality Associates
Schulte Companies, Westlake, Ohio, United States, 44145
Emerald Hospitality Associates
( EHA ) is seeking a dynamic, service-oriented
Regional Director of Operations
to join our team!
EHA
is a full-service hotel management company, providing a wide range of specialized hospitality management services and consultation. Built on a foundation of more than 200 years of hospitality service, we are dedicated to providing exceptional guest service and client relations.
What's in it for you?
When you join
EHA , you will be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us.
JOB DUTIES AND RESPONSIBILITIES
Promotes hotel policies and philosophies to associates and guests through direct and indirect interaction.
Coordinates the development of each hotel's annual budget, monitors and measures performance of assigned hotels and coaches as appropriate throughout the year.
Provides effective people leadership of assigned hotels (10-15 properties) by attracting, motivating, developing, rewarding, and retaining top talent.
Implements programs that meet corporate goals and objectives.
Evaluates the results of overall operations regularly and systematically and reports these results to the Sr. Vice President of Operations and/or EVP.
Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
Ensures a professional image at all times through appropriate business appearance and dress.
Follows and promotes company policies and procedures and is able to effectively articulate and present the Company's vision and values.
Performs other duties as assigned to meet business objectives.
Responsible for the overall Operational Performance of each asset in his/her region.
Responsible for GSS Performance of each hotel in his/her region, ensuring all hotels exceed the Brand average and do not fall below the Brand Required minimum threshold.
Promote Company's policies and philosophies to all General Managers.
Consistently and proactively measure hotel performance (Sales, Revenue, Market Share, GSS, GOP, Accounts Receivable) to ensure hotel exceeds target goals.
Responsible for ensuring all hotels meet the Brand Guidelines for service, quality, training, and product.
Conducts weekly calls focused on monitoring hotel performance and updating any general concerns.
Conducts a minimum of three (3) property visits per year.
Effectively monitor Accounts Receivable performance monthly to ensure company compliance by all hotels.
Conduct annual General Manager Performance Evaluations.
Conducts monthly P&L Reviews with each General Manager.
Review of Monthly Performance Reviews by each property.
Participate in Weekly Revenue Calls regarding Focus Assets or those not meeting RPI goals.
Works jointly with the Regional Revenue Manager and Regional Director of Sales and other support personnel in their region to ensure Sales, Marketing, and Revenue strategies are in line.
EDUCATION AND EXPERIENCE:
Bachelor's degree in hospitality, Hotel or Restaurant Management or related field or (5) years' experience within the hotel industry at the Regional (multi-unit experience) or Executive level.
Ten (10) years hotel leadership experience with a reputable hotel brand, preferably Hilton or Marriott.
High proficiency with Microsoft Office including Outlook, Excel, PowerPoint, and Word.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge and deep understanding of all aspects of hotel operations.
Must be detail oriented, with strong self-organization and communication skills.
Promotes an atmosphere of teamwork with the ability to lead by example.
Strong customer service orientation and skills with exceptional attention to detail.
"Hands-on" leadership approach to management and team development.
Must be able to prioritize regional functions in order to meet all deadlines.
Excellent communicator and dynamic presenter.
Ability to lead, motivate and direct with clear communication.
Travel could be required up to 50% of time.
JOB COMPETENCIES:
Commitment to Task : Demonstrates dependability and shows a sense of urgency about getting results.
Communication Skills : Presents ideas, concepts, and information effectively and clearly.
Flexibility : Adapts and changes course of action when appropriate.
Initiative : Acts proactively; addresses issues or opportunities without supervision.
Managing Execution : Manages multiple projects and effectively prioritizes tasks.
Teamwork : Works cooperatively with others to accomplish business goals.
PERKS/BENEFITS
In addition to Daily Pay,
Emerald Hospitality Associates
offers a robust selection of perks/benefits that include: Paid Time Off, Unlimited Referral Bonuses, Growth and Career opportunities, travel discounts, and robust health benefit package options.
Emerald Hospitality Associates is an Equal Opportunity Employer
Compensation: $120,000-$125,000
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( EHA ) is seeking a dynamic, service-oriented
Regional Director of Operations
to join our team!
EHA
is a full-service hotel management company, providing a wide range of specialized hospitality management services and consultation. Built on a foundation of more than 200 years of hospitality service, we are dedicated to providing exceptional guest service and client relations.
What's in it for you?
When you join
EHA , you will be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us.
JOB DUTIES AND RESPONSIBILITIES
Promotes hotel policies and philosophies to associates and guests through direct and indirect interaction.
Coordinates the development of each hotel's annual budget, monitors and measures performance of assigned hotels and coaches as appropriate throughout the year.
Provides effective people leadership of assigned hotels (10-15 properties) by attracting, motivating, developing, rewarding, and retaining top talent.
Implements programs that meet corporate goals and objectives.
Evaluates the results of overall operations regularly and systematically and reports these results to the Sr. Vice President of Operations and/or EVP.
Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
Ensures a professional image at all times through appropriate business appearance and dress.
Follows and promotes company policies and procedures and is able to effectively articulate and present the Company's vision and values.
Performs other duties as assigned to meet business objectives.
Responsible for the overall Operational Performance of each asset in his/her region.
Responsible for GSS Performance of each hotel in his/her region, ensuring all hotels exceed the Brand average and do not fall below the Brand Required minimum threshold.
Promote Company's policies and philosophies to all General Managers.
Consistently and proactively measure hotel performance (Sales, Revenue, Market Share, GSS, GOP, Accounts Receivable) to ensure hotel exceeds target goals.
Responsible for ensuring all hotels meet the Brand Guidelines for service, quality, training, and product.
Conducts weekly calls focused on monitoring hotel performance and updating any general concerns.
Conducts a minimum of three (3) property visits per year.
Effectively monitor Accounts Receivable performance monthly to ensure company compliance by all hotels.
Conduct annual General Manager Performance Evaluations.
Conducts monthly P&L Reviews with each General Manager.
Review of Monthly Performance Reviews by each property.
Participate in Weekly Revenue Calls regarding Focus Assets or those not meeting RPI goals.
Works jointly with the Regional Revenue Manager and Regional Director of Sales and other support personnel in their region to ensure Sales, Marketing, and Revenue strategies are in line.
EDUCATION AND EXPERIENCE:
Bachelor's degree in hospitality, Hotel or Restaurant Management or related field or (5) years' experience within the hotel industry at the Regional (multi-unit experience) or Executive level.
Ten (10) years hotel leadership experience with a reputable hotel brand, preferably Hilton or Marriott.
High proficiency with Microsoft Office including Outlook, Excel, PowerPoint, and Word.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge and deep understanding of all aspects of hotel operations.
Must be detail oriented, with strong self-organization and communication skills.
Promotes an atmosphere of teamwork with the ability to lead by example.
Strong customer service orientation and skills with exceptional attention to detail.
"Hands-on" leadership approach to management and team development.
Must be able to prioritize regional functions in order to meet all deadlines.
Excellent communicator and dynamic presenter.
Ability to lead, motivate and direct with clear communication.
Travel could be required up to 50% of time.
JOB COMPETENCIES:
Commitment to Task : Demonstrates dependability and shows a sense of urgency about getting results.
Communication Skills : Presents ideas, concepts, and information effectively and clearly.
Flexibility : Adapts and changes course of action when appropriate.
Initiative : Acts proactively; addresses issues or opportunities without supervision.
Managing Execution : Manages multiple projects and effectively prioritizes tasks.
Teamwork : Works cooperatively with others to accomplish business goals.
PERKS/BENEFITS
In addition to Daily Pay,
Emerald Hospitality Associates
offers a robust selection of perks/benefits that include: Paid Time Off, Unlimited Referral Bonuses, Growth and Career opportunities, travel discounts, and robust health benefit package options.
Emerald Hospitality Associates is an Equal Opportunity Employer
Compensation: $120,000-$125,000
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