Charles Schwab
IT Application Support Analyst (2nd Shift)
Charles Schwab, Westlake, Texas, United States,
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creating problem solving, helping us "challenge the status quo" and transform the finance industry together.
Stock Plan Services focuses on supporting equity compensation for our B2B clients. We have multiple applications that support this effort, and our mission is to launch a consolidated platform of microsites to combine these segregated applications into a holistic user experience. While executing this goal we strive to maintain excellent customer support and deliver on sustaining engineering objectives. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.
Our ideal candidate is enthusiastic about supporting our internal tech teams, business partners, and participants. You need to have a proven track record of critical thinking skills with laser focus on customer satisfaction. We require strong ethics, critical thinking skills, and the ability to partner with business partners, product teams, and technologists across the organization to ensure we are meeting the needs of our clients.
Role Responsibilities – This position will be 2nd Shift
Lead daily stand-up to review, prioritize, and assign tickets opened on the SPST Service Desk
Triage tickets, document, and execute remediation steps
Communicate with reporter of issue to gather needed information for triage and remediation
Partner with external tech teams to troubleshoot issues reported via the SPST Service Desk
Develop an execute SQL DB Scripts as a part of issue remediation
Create templates and update support documentation for How-To library
Be a strong advocate for our business partners and clients
Smoothly transition tickets to delivery teams for identified bugs in production
Production Support:
Triage alerts, document, and execute remediation steps
Create, triage, document, and remediate production incidents
Support maintenance activities including patching, network events, application deployments, etc.
Develop production support runbooks to increase team knowledge
What you have
What you are good at:
Analyzing intricate data and systems
PL/SQL query development
Using TOAD to run Oracle DB Queries
Partnering with business users to triage reported issues
Collaborating across technical teams to resolve issues/incidents
Establishing and maintaining operational support practices
Troubleshooting and root cause analysis
What you have:
5+ years of experience working in a 24/7/365 application support role responsible for enterprise applications, infrastructure, and systems
5+ years of experience with PL/SQL and Oracle Databases
2+ years experience with Windows and Linux operating systems
2+ years experience with Splunk or other logging platforms
Knowledge of the Equiview Platform
Knowledge of Equity Compensation
Experience with Remedy, ServiceNow, or other ITSM Platform
Experience with Jira and Confluence
Strong communication skills and the ability to facilitate effective technical problem-solving
Experience in Incident Management
B.S. Computer Science, Engineering, Information Technology, or equivalent experience
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What’s in it for you:
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creating problem solving, helping us "challenge the status quo" and transform the finance industry together.
Stock Plan Services focuses on supporting equity compensation for our B2B clients. We have multiple applications that support this effort, and our mission is to launch a consolidated platform of microsites to combine these segregated applications into a holistic user experience. While executing this goal we strive to maintain excellent customer support and deliver on sustaining engineering objectives. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.
Our ideal candidate is enthusiastic about supporting our internal tech teams, business partners, and participants. You need to have a proven track record of critical thinking skills with laser focus on customer satisfaction. We require strong ethics, critical thinking skills, and the ability to partner with business partners, product teams, and technologists across the organization to ensure we are meeting the needs of our clients.
Role Responsibilities – This position will be 2nd Shift
Lead daily stand-up to review, prioritize, and assign tickets opened on the SPST Service Desk
Triage tickets, document, and execute remediation steps
Communicate with reporter of issue to gather needed information for triage and remediation
Partner with external tech teams to troubleshoot issues reported via the SPST Service Desk
Develop an execute SQL DB Scripts as a part of issue remediation
Create templates and update support documentation for How-To library
Be a strong advocate for our business partners and clients
Smoothly transition tickets to delivery teams for identified bugs in production
Production Support:
Triage alerts, document, and execute remediation steps
Create, triage, document, and remediate production incidents
Support maintenance activities including patching, network events, application deployments, etc.
Develop production support runbooks to increase team knowledge
What you have
What you are good at:
Analyzing intricate data and systems
PL/SQL query development
Using TOAD to run Oracle DB Queries
Partnering with business users to triage reported issues
Collaborating across technical teams to resolve issues/incidents
Establishing and maintaining operational support practices
Troubleshooting and root cause analysis
What you have:
5+ years of experience working in a 24/7/365 application support role responsible for enterprise applications, infrastructure, and systems
5+ years of experience with PL/SQL and Oracle Databases
2+ years experience with Windows and Linux operating systems
2+ years experience with Splunk or other logging platforms
Knowledge of the Equiview Platform
Knowledge of Equity Compensation
Experience with Remedy, ServiceNow, or other ITSM Platform
Experience with Jira and Confluence
Strong communication skills and the ability to facilitate effective technical problem-solving
Experience in Incident Management
B.S. Computer Science, Engineering, Information Technology, or equivalent experience
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What’s in it for you:
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.