IT SYSTEMS TECHNICIAN parttime

SARASOTA MANATEE AIRPORT AUTHORITY JOB TITLE: IT Systems Technician (part-time) Salary: $19.00/hour Schedule: Variable, under 29/hrs. per week Job Code: 1031 Grade: 24 REPORTS TO: Network Administrators DEPARTMENT: Information Technology Services FLSA STATUS: Non-Exempt JOB SUMMARY Under the direct supervision of the Network Administrators, provides technical assistance to users of computers, portable devices, and peripheral devices to include maintaining and troubleshooting airport operations systems, communications hardware, and applications and/or system software and peripheral devices in a predominantly Microsoft Windows environment with minor Linux, Apple OSX and iOS requirements. Work schedules will include weekends and nights and occasional overtime. On occasion may be subject to being called in during non-scheduled hours to respond to any situation related to the responsibilities of the position, or any situation determined necessary by the department. JOB RESPONSIBILITIES Essential Job Responsibilities: Install, upgrade, monitor, and troubleshoot issues with LAN systems including but not limited to client computers (desktops, laptops, thin/zero clients), VoIP systems, wired and wireless networks and devices. Provides Tier 1 support for Authority employees, passenger-facing technologies, and Airport-provided tenant systems. Primary support for the Airport computer systems, including security access (badging) equipment, internet connections, work order systems, flight information displays, common uses computers, etc. Provides COMNET FIDS, GIDS, BIDS, and IED paging hardware and software troubleshooting and support. Receives incoming IT-related telephone calls and visitors, answer questions as appropriate and/or directs them to the appropriate party. Monitor supplies and paper stock of systems for airlines. Keep hardware maintained with primary concern for longevity of equipment by performing ongoing thorough maintenance inspections and cleaning. Installs and maintains software patches and upgrades as directed. Maintains an inventory of equipment and parts as well as documentation of vendor activities. Interfaces with outsourced IT, and phone vendors as required. Works on multiple tasks both individually and in a project team environment. Keep abreast of advancing technology with regards to computer hardware and software while focusing on airport needs and maximizing system capabilities and potential. Provide user support for Windows OS and desktop applications. Provides training to users for various hardware and software technologies. Required to work in shifts as deemed necessary by supervisor. Design and create user-friendly documentation in addition to, or in replacement of, standard materials. Work with other departments on application upgrades and problems related to software and hardware. Utilize commercial utilities for problem determination and correction and virus protection. Act in Customer Support capacity, providing software support, feature use and problem resolution. Ensures computer workstations are free of viruses and malware through use of up-to-date protection software and testing. Other Job Responsibilities: Assist Network and System Administrator and Technical Support Specialist with minor tasks when required. Performs other related duties as assigned. MATERIALS AND EQUIPMENT USED Computers, Software, Cables, Cable tools, Computer Peripherals, Communications Equipment, Office Equipment. QUALIFICATIONS REQUIRED Where "preferred" is indicated, the qualification is not essential. Education and Experience: High School Diploma or G.E.D or currently enrolled in High School. One (1) year hands-on computer experience or an associate degree in computer science. Relevant computer certifications may be used for partial substitution of education and/or experience requirements. Microsoft administration and support experience, preferred. Experience with common physical data cabling, Twisted Pair, Single and Multi-mode Fiber, preferred. Experience with desktop/laptop configuration and repair, upgrading desktop hardware components, printer configuration. Installation and configuration of other peripherals as needed, preferred. Licenses and Certifications: Valid Florida Driver's License or must obtain within (30) days of assuming the position. Any additional relevant IT Certification such as Comp T.I.A or Microsoft, preferred. Knowledge, Skills, and Abilities: Knowledge of airport security and communications rules, technologies, regulations, and methods of operation, preferred. Knowledge of COMNET FIDS, GIDS, BIDS, and IED paging hardware and software, preferred. Knowledge of PC Installation and support for Windows workstations including OS software configurations and repairing/upgrading hardware components, printer configuration, installation and configuration of other peripherals as needed. preferred. Knowledge of and diagnostic abilities with common hardware, software, and networking (?) technologies associated with a Microsoft Windows environment including but not limited to: o Microsoft Active Directory in a Windows Server 2012 and higher environment preferred. o DHCP, DNS, TCP/IP, and other related services and protocols preferred. o Printing and electronic document services preferred. o Basic multimedia applications and technologies preferred. o VoIP telephony preferred. Knowledge of common physical data cabling, specifically Twisted Pair, Single and Multi-mode Fiber, preferred. Knowledge of Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Access), and Windows 10 Knowledge of Internet browsers, email, and advanced communication devices and techniques. This position requires skills in prioritization, organization, verbal communications and interpersonal relations, and the ability to manage multiple tasks simultaneously. Strong analytical and reporting skills. Must work well in a team environment with limited instruction/supervision. Ability to learn and understand technical principles and techniques, to make independent judgments in absence of supervision, and to acquire knowledge of topics related to primary occupation. Ability to work independently to analyze and solve routine computer related problems. Ability to understand informational documentation, directions, instructions, methods, and procedures, such as technical manuals, software manuals, product documentation and related materials. Ability to write reports, speak with and before others with poise, clarity, control and confidence. Ability to take quick and accurate corrective action under stressful conditions and/or the ability to research a problem and present a realistic time frame for resolution. Ability to maintain a high degree of confidentiality, to perform work with a positive attitude and in a professional manner at all times. Ability to independently analyze and solve routine computer related problems. Ability to make hardware repairs and upgrades. Ability to deal courteously and respectfully with end users and the public. Ability to maintain accurate records in an organized file system and provide help desk reports. Ability to remain calm and courteous during non-routine situations. Physical Requirements: The IT Systems Technician must be diligent in adhering to all work-related safety rules, procedures and regulations and take the precautions necessary to comply with the Airport Authority safety policy. Physical Demands Must possess the ability to perform strenuous physical activities such as lifting up to 30 lbs. Work schedules, to include rotating shifts, night shifts, weekend shifts hours of work and days off may be changed at any time at the discretion of the supervisor. The Airport operates on a 24 x 7 x 365 basis. Will be subject to recall after normal duty hours. Mental Requirements: As an IT Systems Technician, the employee must have the mental capacity to provide support to all departments; must be capable of successfully interacting with employees, outside agencies and the general public; develop and maintain effective working relationships with superiors, fellow employees, outside agencies and the general public and have the mental capacity to provide support to the Network Administrators. Environmental Requirements: The IT Systems Technician generally works inside the airport terminal but at times, may be exposed to heat, cold, rain and wind in a noisy environment. Summary Clause: The duties and responsibilities listed in this job class specification are intended only as illustrations of the various duties to be performed and are not all inclusive. The omission of other specific duties does not exclude them from being performed by the IT Systems Technician if the duties are similar, related, or a logical assignment to the position. This job class specification does not constitute an employment contract between SMAA and the IT Systems Technician and is subject to change at the discretion of the Airport Authority. ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLE ACCOMMODATE INDIVIDUALS WITH DISABILITIES.