IT Field Technician

IT field technician provides basic hardware and software support for all supported Taco Bell/KFC electronic devices and associated peripherals. IT Field Technician Duties & Responsibilities (Must be located in Florida or North Carolina) The setup, configuration, repair, moves/add/changes, and integration of new and existing computing hardware, software, networking, telecommunications, and other computer-related technologies and peripherals. Basic network support ensuring full connectivity of desktop and other networked peripherals, troubleshooting, and resolving user and site networking issues. Supporting the Information Technology Department with installing, administering, and maintaining the infrastructure of clients, servers, and networking. Installation, setup, and maintenance of workstations to include workstation hardware components, base operating systems, networking, software environments. Support & assist in evaluating information system (IS) threats and vulnerabilities to determine whether additional safeguards are needed for a wide range of IS security related areas including architectures, firewalls, electronic data traffic, and network access. Performing preventative maintenance and setup for a variety of computer related equipment and locations Providing responsive customer-centered quality support and service ensuring the highest levels of customer satisfaction Addressing and/or resolving IT incidents/service requests promptly and completely Work independently in the field. IT Field Technician Qualifications Be able to lift 70 lbs. Work on your feet for long hours, not to exceed a 10-hour shift. Work a 50-hour work week. (OT over 40 hours) Willing to travel 75% depending on location of store. Position requires the ability to perform light physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling and the use of a stepladder. Valid Driver license: clear an annual background check. Assisting with the creation and maintenance of local site IT systems documentation Performing on-call 'after-hours' support as required to meet site and mission needs and travel to remote locations with North Carolina & Florida areas with short notice. Support level knowledge of the Windows 7 operating system or higher Basic knowledge with restaurant operations and systems. Proficient in the use of Basic Power and hand tools. Able to reach and be comfortable with heights while using step and/or extension ladders. Heights that may be in excessive of 2 story building. Skills for IT Field Technician Desired skills for IT field technician include: Computer hardware and software Ticket based tracking system. Experience with Microsoft Office software Firewall and Switches Windows 10