CVS Health
Manager, Account Management
CVS Health, Phoenix, Arizona, United States, 85003
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
As a Manager in Account Management, you will maintain client satisfaction and retention efforts for Employer clients within our Coalition Business Unit. You will manage and develop a team dedicated to supporting clients by analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions. You will foster teamwork and a supportive departmental culture with an emphasis on ensuring exceptional client service and lead daily activities of assigned team by providing coaching, mentoring, development, guidance and timely resolution of issues within the team environment. You will also identify and implement departmental best practices to ensure employees are following best practices to ensure ongoing success.
You will accomplish this by:
Building relationships with key client stakeholders through a consultative approach to fully understand client and member needs.
Fostering teamwork and a supportive departmental culture with an emphasis on ensuring exceptional client service.
Developing efficient policies and procedures to enhance your teams’ efficiency and opportunity for success.
Your success will be driven by exceeding client satisfaction score targets as well as contributing to reduced service warranty payments to clients. Your skills as an excellent client liaison and complex problem solver will also contribute to your success. You will operate in a fast-paced environment with tight deadlines so the ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.
This is a work from home role. Candidates can live anywhere in the U.S.
Required Qualifications
A minimum 5 years of work experience which includes three years in an account management, client facing relationship building role.
3 or more years of demonstrated direct, or indirect leadership.
Preferred Qualifications
Some PBM system knowledge, to include SalesForce and AS400/RxClaim.
Strong Leadership skills/competencies to lead change, establish positive and dedicated environment, support employee career development.
Proven competencies in holding self and others accountable, ownership, and the ability to influence outside of sphere of responsibility.
Ability to build and maintain effective interpersonal relationships to improve customer service in order to achieve business objectives.
Ability to manage multiple, concurrent projects with previous project management experience.
Demonstrated advanced level problem-solving and analytical skills.
Proven history of high client satisfaction and client retention.
Education
Bachelor's degree or relevant experience is required.
Pay Range
The typical pay range for this role is:
$54,300.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)
We anticipate the application window for this opening will close on: 11/30/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
As a Manager in Account Management, you will maintain client satisfaction and retention efforts for Employer clients within our Coalition Business Unit. You will manage and develop a team dedicated to supporting clients by analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions. You will foster teamwork and a supportive departmental culture with an emphasis on ensuring exceptional client service and lead daily activities of assigned team by providing coaching, mentoring, development, guidance and timely resolution of issues within the team environment. You will also identify and implement departmental best practices to ensure employees are following best practices to ensure ongoing success.
You will accomplish this by:
Building relationships with key client stakeholders through a consultative approach to fully understand client and member needs.
Fostering teamwork and a supportive departmental culture with an emphasis on ensuring exceptional client service.
Developing efficient policies and procedures to enhance your teams’ efficiency and opportunity for success.
Your success will be driven by exceeding client satisfaction score targets as well as contributing to reduced service warranty payments to clients. Your skills as an excellent client liaison and complex problem solver will also contribute to your success. You will operate in a fast-paced environment with tight deadlines so the ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.
This is a work from home role. Candidates can live anywhere in the U.S.
Required Qualifications
A minimum 5 years of work experience which includes three years in an account management, client facing relationship building role.
3 or more years of demonstrated direct, or indirect leadership.
Preferred Qualifications
Some PBM system knowledge, to include SalesForce and AS400/RxClaim.
Strong Leadership skills/competencies to lead change, establish positive and dedicated environment, support employee career development.
Proven competencies in holding self and others accountable, ownership, and the ability to influence outside of sphere of responsibility.
Ability to build and maintain effective interpersonal relationships to improve customer service in order to achieve business objectives.
Ability to manage multiple, concurrent projects with previous project management experience.
Demonstrated advanced level problem-solving and analytical skills.
Proven history of high client satisfaction and client retention.
Education
Bachelor's degree or relevant experience is required.
Pay Range
The typical pay range for this role is:
$54,300.00 - $145,860.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)
We anticipate the application window for this opening will close on: 11/30/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.