Support Engineer, Payments Services

Amazon Payments supports multiple payment options and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually, and use our products on and off Amazon.We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works.If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy troubleshooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform.Key job responsibilities

Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.Some of the key job functions include:Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and servicesWork on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts, AWS, web technologies projects.Software deployment support in staging and production environmentsDevelop tools to aid operations and maintenanceSystem and Support status reportingOwnership of one or more Digital products or componentsCustomer notification and workflow coordination and follow-up to maintain service level agreementsWork with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setBASIC QUALIFICATIONS

Experience troubleshooting and debugging technical systems3+ years of software development or technical support experienceExperience scripting in modern programming languagesExperience in agile/scrum or related collaborative workflowPREFERRED QUALIFICATIONS

Experience analyzing and troubleshooting RESTful web API callsKnowledge of distributed applications/enterprise applicationsKnowledge of UNIX/Linux operating systemPosted:

August 22, 2024 (Updated about 14 hours ago)Posted:

July 29, 2024 (Updated about 14 hours ago)Posted:

October 3, 2024 (Updated about 15 hours ago)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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