JPMorgan Chase & Co.
Vice President, Customer Success Manager - Sapphire Reserve
JPMorgan Chase & Co., New York, New York, us, 10261
Consumer & Community Banking division at JPMorgan Chase & Co. The company serves Chase customers with various financial services, leading in credit card sales, deposit growth, and digital solutions in the U.S. The role involves improving the customer journey by using product insights to build lasting relationships, promoting content engagement, and enhancing product utility through strategic content initiatives.
Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, product evolution, and driving content engagement. Leverage strategic content initiatives to enhance product utility and boost user engagement.
As a Customer Success Manager in Sapphire Reserve, you develop and maintain customer relationships that make our product value propositions a reality. Build strong relationships with our customers and understand their individual needs and goals as a core contributor to the team. You'll collaborate with content and marketing teams to ensure that our product and content strategies effectively drive user engagement and product growth.
Job Responsibilities:
Drives product adoption, expansion, and retention:
Maintain a healthy customer base through effective engagement strategies and content alignment.
Conducts regular and proactive account meetings:
Share best practices, provide use case demonstrations, communicate future releases, gather feedback on the product’s impact, and collaborate with content teams to optimize user engagement.
Guides customers through the onboarding process:
Set up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements. Work with the growth team to align onboarding processes with content strategies that drive product traction and user retention.
Tracks key success metrics:
Provide data and feedback to the Product and Content teams to inform new features, content priorities, and growth initiatives aimed at increasing user engagement product utility
Required qualifications, capabilities, and skills:
Experience:
5+ years of experience or equivalent expertise in customer success roles in product, technology, or content-driven environments.
Skills:
Demonstrated ability to influence product adoption, customer retention, and content engagement. Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels. Proven ability to learn new technologies, teach them to others, and collaborate with content and growth teams to drive product success.
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
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Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, product evolution, and driving content engagement. Leverage strategic content initiatives to enhance product utility and boost user engagement.
As a Customer Success Manager in Sapphire Reserve, you develop and maintain customer relationships that make our product value propositions a reality. Build strong relationships with our customers and understand their individual needs and goals as a core contributor to the team. You'll collaborate with content and marketing teams to ensure that our product and content strategies effectively drive user engagement and product growth.
Job Responsibilities:
Drives product adoption, expansion, and retention:
Maintain a healthy customer base through effective engagement strategies and content alignment.
Conducts regular and proactive account meetings:
Share best practices, provide use case demonstrations, communicate future releases, gather feedback on the product’s impact, and collaborate with content teams to optimize user engagement.
Guides customers through the onboarding process:
Set up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements. Work with the growth team to align onboarding processes with content strategies that drive product traction and user retention.
Tracks key success metrics:
Provide data and feedback to the Product and Content teams to inform new features, content priorities, and growth initiatives aimed at increasing user engagement product utility
Required qualifications, capabilities, and skills:
Experience:
5+ years of experience or equivalent expertise in customer success roles in product, technology, or content-driven environments.
Skills:
Demonstrated ability to influence product adoption, customer retention, and content engagement. Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels. Proven ability to learn new technologies, teach them to others, and collaborate with content and growth teams to drive product success.
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
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