Senior UX Analyst

Purpose

Are you passionate about offering a great user experience? Do you love digging into processes and finding new way to do things? Are you looking for comradery and the opportunity to share ideas in an advanced UX team?

Then ARAG is the place for you! We're hiring a Sr. UX Analyst to join a scrum team and guide project discovery and design. Your expertise will help move ARAG into the future!

Essential Duties and Responsibilities

• Provide thought-leadership on the vision, strategy, and execution of the ARAG's user experience across multiple products
• Maintain a deep understanding of ARAG's business function's audiences, processes, systems and tools to provide relevant internal and external user experience recommendations
• Identify user experience pain points and opportunities using techniques including, but not limited to stakeholder interviews, surveys, workflow/process analysis, competitive analysis, internal analytics, usability testing, etc.
• Create documentation to illustrate information architecture, user task flows, technical dependencies, etc.
• Synthesize user experience research and deliver recommendations to Product Owner, Stakeholders and Scrum Teams
• Utilize design system to create user experience mockups
• Along with Product Owner, serve as liaison between business and development team to ensure high-level business and user requirements are translated into functional technical requirements and user stories
• Coordinate with business, marketing and legal teams to define content requirements
• Work with Product Owner and business to establish UX success metrics
• Offer guidance to UX team members on user experience research and design best practices, ensuring efforts align with company, stakeholder and end user priorities.
• Coach UX team members through the creation of innovative and impactful user experience solutions, keeping dependencies, integrations, scope and value-based prioritization top of mind
• Assist is the development and management of team objectives, plans, priorities and budget
• Keep pulse on digital trends and technology and proactively bring opportunties to the organization for consideration
• Serve as a change agent to drive organizational transformation and innovation
• Serve as a cultural steward and positive role model by representing ARAG at Its Best
• Other duties as assigned

Qualifications

Knowledge

• Experience mentoring and developing others
• Knowledge of qualitative and quantitative user experience research methodologies and technologies
• Understanding of user-centered design and usability testing practices
• Experience with UX design tools (i.e. Miro, Invision, Sketch, Adobe Creative Cloud)
• Knowledge of agile development methodology and project management tools
• Understanding of internal and external digital asset capabilities and data structures
• Familiarity digital design principals, performance guidelines, accessibly standards and analytics
• Experience with vendor management and contract negotiations

Skills

• Ability to deliver a UX vision that encompasses both customer and business needs
• Ability to hold accountable dynamic team members with varying skill levels without direct management responsibilities
• Ability to think beyond "what is" and ask "what could be?"
• Ability to take initiative and advocate for purposeful change and constant improvement that sets ARAG apart from the rest
• Strong problem-solving and analytical skills to gather and analyze data, identify and interpret trends, create solutions to solve complex challenges and make data driven decisions
• Exceptional interpersonal skills to collaborate, educate and gain buy-in across multiple functions and levels of the organization
• Highly organized with ability to effectively self-manage workload across multiple project teams, prioritizing based on highest impact work
• Ability to troubleshoot and resolve issues at both a strategic and tactical level
• Ability to effectively operate and encourage others to remain positive in a fast-paced, ever-changing environment
• Excellent written and verbal communication skills with ability to clearly articulate and present complex concepts to varying audiences
• Willingness to maintain a "fail fast, move forward" mindset

Education

• Four year college degree in Marketing, Business, Computer Science, Human Computer Interaction, Psychology or related field from an accredited college or university or equivilant experience

Experience

• 7+ years of experience in user experience analysis, design or strategy, business analysis, consumer research, marketing or related field

Certifications, Licenses, Associations, etc.

• Certified Usability Analyst (CUA) certification preferred

Physical

• Some travel required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.