GA - DBHDD - IT Technical Support Specialist

Short Description: Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs. Complete Description: IT Technical Support Specialist This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth. Objectives of this role Maintain essential IT operations, including operating systems, security tools, pplications, servers, email systems, laptops, desktops, software, and hardware Handle business-critical IT tasks and system improvements Enable faster and smarter business processes and employee productivity Research nd evaluate emerging technologies, hardware, and software Serve s the subject-matter expert supporting Windows, and widely used software nd applications, such as Microsoft and Adobe. Responsibilities Install, configure, and support workstation software, hardware, printers, and phones Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy Execute systems and network design, documentation, implementation, testing, and dministration, and ensure components meet business needs and work together seamlessly Implement pplications and software upgrades and troubleshoot any performance issues Train employees in using software and hardware, and provide technical support when needed Required skills and qualifications Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc. Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc. Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. History of working in an Active Directory domain environment Proficient at software installs and troubleshooting Some networking knowledge, along with the ability to troubleshoot network issues from the command line.