Leidos Holding
User Experience UX Manager
Leidos Holding, Temple Hills, MD
Description
The Leidos Digital Modernization Sector has a career opportunity for a User Experience UX Manager to support the Air Force National Capital Region (AFNCR) Information Technology Services program at Joint Base Andrews, MD.
Position Summary:
The successful candidate will assist the Government staff by developing & improving a broad range of processes, workflows, and Microsoft-centric training material to support senior Air Force leaders. Additionally, the UX Manager will aid Government staff by developing, maintaining, and improving the AFNCR ITS Catalog and provide continuous process improvement analysis in support of those services.
If this sounds like the kind of environment where you can thrive, keep reading!
The Leidos Digital Modernization Sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world's toughest security challenges for customers with "can't fail" missions.
To explore and learn more, click here!
Are you ready to make an impact' Begin your journey of a flourishing and meaningful career, share your resume with us today!
Primary Responsibilities:
Basic Qualifications:
Preferred Qualifications:
Pay Range: Pay Range $131,300.00 - $237,350.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
The Leidos Digital Modernization Sector has a career opportunity for a User Experience UX Manager to support the Air Force National Capital Region (AFNCR) Information Technology Services program at Joint Base Andrews, MD.
Position Summary:
The successful candidate will assist the Government staff by developing & improving a broad range of processes, workflows, and Microsoft-centric training material to support senior Air Force leaders. Additionally, the UX Manager will aid Government staff by developing, maintaining, and improving the AFNCR ITS Catalog and provide continuous process improvement analysis in support of those services.
If this sounds like the kind of environment where you can thrive, keep reading!
The Leidos Digital Modernization Sector provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world's toughest security challenges for customers with "can't fail" missions.
To explore and learn more, click here!
Are you ready to make an impact' Begin your journey of a flourishing and meaningful career, share your resume with us today!
Primary Responsibilities:
- Supervise and manage the Knowledge Management, Customer Relations, and Service Delivery Management teams.
- Act as the Deputy for Strategic Operations, assisting with Solutions Management, Problem Management, and AFIN engagement.
- Direct Mission Stakeholder outreach program, collecting senior leader perspectives on service quality and gaps.
- Develop and review strategic communications impacting new, changing, or degraded services.
- Oversee the AFNCR's Information Technology In- / Out-processing program.
- Lead special projects aim at enhancing or improving service delivery and customer experience.
- Lead Quality of Service (QoS) initiatives, coordinating with higher-level organizations such as the Cyberspace Capabilities Center, Air Force Lifecycle Management Center, and Chief Information Office.
- Ensure the underlying processes for service execution, fulfillment, and delivery are operating effectively and efficiently.
- Engage customers to ensure catalog items provide desired affects and baseline offerings are sufficient for business operations.
- Oversee development and sustainment of the AFNCR customer-facing, electronic Service Catalog.
- Engage stakeholders and customers to ensure the customer-facing Service Catalog is effective and user-friendly.
- Assist senior leaders in developing business analytics reports.
- Direct the Service Catalog training program, ensuring customers are familiar with the contents and able to make requests, track status, and provide feedback efficiently.
- Lead teams operating, maintaining, and sustaining the AFNCR's knowledge base.
- Lead a contract team, augmenting the Government staff, in building and updating the AFNCR ITS Catalog.
- Drive the Service Fulfillment training program, ensuring AFNCR ITS technicians are familiar with catalog offerings and how to receive, document, execute, and deliver services.
Basic Qualifications:
- A bachelor's degree with 12+ years of experience; or a master's degree with 10+ years of experience. Additional years of experience may be used in lieu of degree.
- Possess a current DoD Secret clearance.
- Requires a minimum of eight years of experience supervising and managing IT professionals within a DoD environment.
- Prior experience working in the National Capital Region and familiarity with the Headquarters Air Force staff organization.
Preferred Qualifications:
- Prior experience working with AFNCR IT senior stakeholder organizations (844 CG, AFDW/A6, SAF/AA, HAF A2/6, SAF/CN)
- DoD 8570-compliant IAT L3 certification (e.g., CISSP)
- One of more of the following within 6 months after starting:
- Continuous Process Improvement certification or executive course.
- Information Technology Infrastructure Library (ITIL) Foundations certification.
- Google UX Design Certificate or equivalent.
Pay Range: Pay Range $131,300.00 - $237,350.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.