Technical Training Manager

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow.

You will be part of

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

This position is responsible for documentation, training, and support of Hiab USA: Service, Sales, Parts, and Authorized Service partners, as well as responsible for the management of the local Training Team.

Main tasks and responsibilities

• Manage the training schedule
• Oversee and create new training material
• Update existing training material as needed
• Create/oversee training props and training exercises
• Oversee/create training videos
• Manage the local Training Team
• US travel as required, overseas travel possible

Accountabilities:

• Bi-weekly summary of key activity and recommended follow up
• Ensuring positive experience from support requests
• Timely expense reporting

What you'll need to succeed

Education:

• High School Diploma or equivalent required
• Service experience from HIAB workshop or similar preferred or technical degree within engineering, communication, or quality field or several years of experience from a similar position

Working experience:

• Minimum 3 years of HIAB crane/Truck-Mounted Forklift service experience

Skills and competencies:

• Must work well in a team environment
• High integrity and personal responsibility
• Trustworthy and ethical
• Excellent communication skills (written and spoken)
• Proficient in use of computers, email, Microsoft Office Suite (and similar programs), web-based applications
• Organized and excellent time management
• This position requires extensive knowledge of HIAB products, including control systems, hydraulics, and electronics as well as how the cranes integrate into the truck chassis
• Work within the C-Office platform

Personal attributes or qualities:

• High sense of urgency
• Service and customer focused
• Passionate about driving performance improvements
• Process oriented
• Keen attention to detail
• Finds our company values: reliable, caring, and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

NOTICE FOR CALIFORNIA RESIDENTS
Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.
#LI-HYBRID

Hiab is part of Cargotec

Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. www.cargotec.com