Hennepin County Medical Center
Team Coordinator, Admitting and Registration
Hennepin County Medical Center, Minneapolis, Minnesota, United States, 55400
Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.Equal Employment Opportunities:
We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.SUMMARY:We are currently seeking a
Team Coordinator
to join our Admitting and Registration team. This 0.80 FTE role will primarily work on-site (SHIFT: Evenings/Nights 7:30 PM - 4:00 AM with rotating weekends).Purpose of this position:
To oversee, monitor, mentor, coach, and assist employees in the assigned department with daily operational issues in a manner that meets or exceeds expectations for courtesy, sense of urgency, and understanding of issues and accuracy of responseRESPONSIBILITIES:Supports employees in their daily activitiesAssists and/or supports management with coaching, training, and onboarding of assigned department employeesMonitors and performs quality assurance audits to gauge competency of employees in the area of assigned disciplineMonitors operational demand to ensure service level agreements are metAssists management with monitoring schedule adherence and productivity expectationsAssumes a key team player role with other HHS teams, exchanging information, receiving, and delegating tasks as appropriate to the team to meet goalsAccepts escalated Supervisor/Manager inquiries from patients, physicians, and clinic staff and resolves the problemResponds to requests for information and support services from other HHS departments as requestedParticipates in building/maintaining relationship with all HHS departments and HHS department leadershipParticipates fully in department quality and improvement initiativesMaintains flexibility in work schedules to meet business needs including overtimeReviews and investigates potential errors to determine if the error was caused by a workflow, a system/technology, or by an employee. Provides necessary coaching and or recommendations on enhancing workflows, resources, or leveraging technology within Epic or a specific department application(s)Actively works with our EHR team as a department SME. Testing, training, and communication for Epic upgradesOther duties as assigned
QUALIFICATIONS:Minimum Qualifications:Three years data look-up/data entry experienceThree years' experience in customer service involving complex analytical problem-solving skillsThree years' experience in a healthcare setting with emphasis in a customer service/medical industry
-OR-An approved equivalent combination of education and experience
Knowledge/ Skills/ Abilities:Experience in a team lead role highly preferredHealthcare operations experience highly preferredKnowledge of basic medical insurance theory highly preferredBasic knowledge of medical terminologyAbility to organize work under pressureAbility to type 45 w.p.m. or greaterTime management and sound decision-making skillsAbility to work in a fast-paced, continually changing environmentKnowledge of all software and hardware computerized equipment used by HHS departmentsSuperior written and communicative skillsExcellent data mining and data reporting skills
You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing
Equal Employment Opportunities
to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.Please Note:
Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.Total Rewards Package:We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement
(Available
ONLY
for benefit eligible positions) .For a complete list of our benefits, please visit our career site on why you should work for us.Department: Admitting and Registration Primary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = 0.80 (64 hours per pay period) Shift Detail: Evening, Night Job Level: Staff Employee Status: Regular Eligible for Benefits: Yes Union/Non Union: Non-Union Min: $23.56 Max: $35.34 Job Posting: Oct-14-2024
We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.SUMMARY:We are currently seeking a
Team Coordinator
to join our Admitting and Registration team. This 0.80 FTE role will primarily work on-site (SHIFT: Evenings/Nights 7:30 PM - 4:00 AM with rotating weekends).Purpose of this position:
To oversee, monitor, mentor, coach, and assist employees in the assigned department with daily operational issues in a manner that meets or exceeds expectations for courtesy, sense of urgency, and understanding of issues and accuracy of responseRESPONSIBILITIES:Supports employees in their daily activitiesAssists and/or supports management with coaching, training, and onboarding of assigned department employeesMonitors and performs quality assurance audits to gauge competency of employees in the area of assigned disciplineMonitors operational demand to ensure service level agreements are metAssists management with monitoring schedule adherence and productivity expectationsAssumes a key team player role with other HHS teams, exchanging information, receiving, and delegating tasks as appropriate to the team to meet goalsAccepts escalated Supervisor/Manager inquiries from patients, physicians, and clinic staff and resolves the problemResponds to requests for information and support services from other HHS departments as requestedParticipates in building/maintaining relationship with all HHS departments and HHS department leadershipParticipates fully in department quality and improvement initiativesMaintains flexibility in work schedules to meet business needs including overtimeReviews and investigates potential errors to determine if the error was caused by a workflow, a system/technology, or by an employee. Provides necessary coaching and or recommendations on enhancing workflows, resources, or leveraging technology within Epic or a specific department application(s)Actively works with our EHR team as a department SME. Testing, training, and communication for Epic upgradesOther duties as assigned
QUALIFICATIONS:Minimum Qualifications:Three years data look-up/data entry experienceThree years' experience in customer service involving complex analytical problem-solving skillsThree years' experience in a healthcare setting with emphasis in a customer service/medical industry
-OR-An approved equivalent combination of education and experience
Knowledge/ Skills/ Abilities:Experience in a team lead role highly preferredHealthcare operations experience highly preferredKnowledge of basic medical insurance theory highly preferredBasic knowledge of medical terminologyAbility to organize work under pressureAbility to type 45 w.p.m. or greaterTime management and sound decision-making skillsAbility to work in a fast-paced, continually changing environmentKnowledge of all software and hardware computerized equipment used by HHS departmentsSuperior written and communicative skillsExcellent data mining and data reporting skills
You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing
Equal Employment Opportunities
to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.Please Note:
Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.Total Rewards Package:We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement
(Available
ONLY
for benefit eligible positions) .For a complete list of our benefits, please visit our career site on why you should work for us.Department: Admitting and Registration Primary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = 0.80 (64 hours per pay period) Shift Detail: Evening, Night Job Level: Staff Employee Status: Regular Eligible for Benefits: Yes Union/Non Union: Non-Union Min: $23.56 Max: $35.34 Job Posting: Oct-14-2024