Regional IT Support Technician

Job Description: Regional IT Support Technician The Regional IT Support Technician is responsible for providing onsite hardware and software support to engineering, manufacturing lines, and corporate users. This role involves supporting computers, printers, operating systems, infrastructure, AV equipment, network switches, and various software essential for business operations, particularly in engineering and manufacturing environments. Key Responsibilities: Provide onsite IT support for user requests and escalated issues. Participate in on-call rotation for after-hours support. Document and maintain IT processes and best practices. Support manufacturing IT needs, including software, hardware, and infrastructure. Collaborate with various teams for troubleshooting and project completion. Support core domain services in an Active Directory environment. Build and deploy new computers using system imaging infrastructure. Install, configure, and troubleshoot hardware and software. Maintain accurate inventory counts. Required Skills and Experience: Associate degree or equivalent work experience. Minimum of 3 years' experience in a customer-facing IT support role. Strong troubleshooting, customer service, time management, and organizational skills. Proficiency in Microsoft and Linux operating systems. Experience supporting Active Directory environments and business applications. Ability to lift and move equipment (50 lbs.). Weekend and after-hours support as required. Certifications such as CCENT, MCITP, Security, A, or ITIL are a plus. Knowledge of AV systems and experience with SCCM, Zoom, Exchange Online, and Microsoft 365 is preferred. Familiarity with cleanroom protocols and qualified systems is a bonus. Reliable transportation required.