Leidos
Help Desk Engineer
Leidos, San Antonio, Texas, United States, 78208
Description
Are you ready for a rewarding career challenge?
Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like an environment where you can thrive, keep reading!
Do you have what it takes to be part of an elite team driving innovation and transformation within the Air Force Commercial Cloud Services (AFC2S) teams? Join Leidos as aHelp Desk Engineerat Lackland AFB in San Antonio, TX. If you're a forward-thinking, cloud-savvy professional with a TS/SCI security clearance, we want to hear from you. Your journey to an extraordinary career begins here – apply today! This is a hybrid position where the candidate is authorized to telework two days a week. Candidates must possess a current TS/SCI security clearance in order to be considered.
Your Main Mission:
Identifying and resolving customer issues within Air Force Commercial Cloud Services (AFC2S) teams utilizing services from IC ITE.
Providing onboarding direction for customers migrating to the cloud.
Assisting the customer with obtaining the appropriate requirements to gain access or receive permissions to manage their environment using best business practices and available tools.
Providing expert guidance on obtaining support to manage the AWS, IC ITE GovCloud, IC ITE Commercial Cloud Services (C2S), and other federal government community or emerging cloud frameworks
What Sets You Apart (Required Qualifications):
Bachelor’s degree and 5+ years of relevant experience. *Additional experience may be considered in lieu of degree.
IAM or IAT Level II DoD 8570 certification (required)
TS/SCI security clearance on day 1.
Ability to work within the sensitive compartmented information facility and access SIPR and JWICS systems several times a week at a minimum upon hiring
Proven experience in helpdesk support and working Jira help desk tickets in a fast-paced environment
Strong knowledge of Jira/Confluence and various modules, including JSM, Core, and Software and how it integrates with other products
Exceptional communication and interpersonal skills, with the ability to interact with individuals at all levels of the organization
Ability to work independently and collaboratively in a team-oriented environment
Excellent organizational and time management skills
Strong problem-solving and analytical abilities, with a keen attention to detail
Desired Skills:
JIRA and Confluence administration experience
DoD IAT Level III certification
Azure/Google/Oracle/IBM knowledge and experience
AWS Cloud Practitioner
Atlassian Jira Administrator training
Original Posting Date:
2024-11-07
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $81,250.00 - $146,875.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00147852
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Are you ready for a rewarding career challenge?
Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like an environment where you can thrive, keep reading!
Do you have what it takes to be part of an elite team driving innovation and transformation within the Air Force Commercial Cloud Services (AFC2S) teams? Join Leidos as aHelp Desk Engineerat Lackland AFB in San Antonio, TX. If you're a forward-thinking, cloud-savvy professional with a TS/SCI security clearance, we want to hear from you. Your journey to an extraordinary career begins here – apply today! This is a hybrid position where the candidate is authorized to telework two days a week. Candidates must possess a current TS/SCI security clearance in order to be considered.
Your Main Mission:
Identifying and resolving customer issues within Air Force Commercial Cloud Services (AFC2S) teams utilizing services from IC ITE.
Providing onboarding direction for customers migrating to the cloud.
Assisting the customer with obtaining the appropriate requirements to gain access or receive permissions to manage their environment using best business practices and available tools.
Providing expert guidance on obtaining support to manage the AWS, IC ITE GovCloud, IC ITE Commercial Cloud Services (C2S), and other federal government community or emerging cloud frameworks
What Sets You Apart (Required Qualifications):
Bachelor’s degree and 5+ years of relevant experience. *Additional experience may be considered in lieu of degree.
IAM or IAT Level II DoD 8570 certification (required)
TS/SCI security clearance on day 1.
Ability to work within the sensitive compartmented information facility and access SIPR and JWICS systems several times a week at a minimum upon hiring
Proven experience in helpdesk support and working Jira help desk tickets in a fast-paced environment
Strong knowledge of Jira/Confluence and various modules, including JSM, Core, and Software and how it integrates with other products
Exceptional communication and interpersonal skills, with the ability to interact with individuals at all levels of the organization
Ability to work independently and collaboratively in a team-oriented environment
Excellent organizational and time management skills
Strong problem-solving and analytical abilities, with a keen attention to detail
Desired Skills:
JIRA and Confluence administration experience
DoD IAT Level III certification
Azure/Google/Oracle/IBM knowledge and experience
AWS Cloud Practitioner
Atlassian Jira Administrator training
Original Posting Date:
2024-11-07
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $81,250.00 - $146,875.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00147852
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.