AVANGRID , Inc.
Mgr - Sales & Marketing
AVANGRID , Inc., Portland, Maine, us, 04122
This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1148796 Position Information
Locations: Augusta, ME; Portland, ME; Binghamton, NY; Rochester, NY; Orange, CT; or Boston, MA.
Salary Range: The base salary range for this position is dependent upon experience and location, ranging from \$111,500 - \$160,300.
Schedule: Office - On Site
Recruiter: Cynthia Harrall
Job Summary
The Manager - Sales & Marketing will play a pivotal role in enhancing customer satisfaction and increasing digital adoption across all marketing and service customer touchpoints. In this role, you will collaborate with various teams to develop and implement strategies that are aligned with the company\'s goals, remaining customer-centric. Your responsibilities will include managing teams, addressing operational challenges, and leading initiatives to improve the overall customer experience.
By aligning marketing strategies with customer experience initiatives, this role will help to create a cohesive and compelling customer experience across NY, CT, ME, and MA that drives brand loyalty and advocacy. Overall, this role plays a critical role in helping Avangrid differentiate itself in the market by delivering exceptional customer experiences that drive long-term customer satisfaction and efficiency.
Key Responsibilities
Develop and implement customer experience strategies across all channels, focusing on customer satisfaction and digital adoption.Collaborate with Marketing, Customer Communications, Customer Care, Operations, and Design teams to ensure alignment with company goals and customer-centricity.Support metric owners in the delivery of critical customer satisfaction and digital adoption KPI\'sLead initiatives to enhance brand image and maintain consistency across all customer interactions.Guide customer experience best practices, acting as a customer advocate, and develop channel strategies that meet customer expectations.Manage teams and address operational challenges to ensure successful strategy implementation.Conduct cross-functional customer experience sessions to identify pain points and areas for improvement.Review customer feedback and satisfaction metrics.Collaborate with cross-functional teams to develop and refine customer experience strategies.Lead efforts to improve customer interactions across all touchpoints.Monitor progress and identify areas for improvement.
Required Qualifications
13+ years experience in customer experience, communications, public relations, or marketingProven ability to demonstrate value and tie communications programs back to overall business objectivesProficiency in digital communication tools and platforms such as websites, CRM tools, social media, email platforms, and mobile appsFamiliarity with content management systems, analytics tools, and social media management platformsBudget management and reporting experienceExperience working with research teams and data analysts to understand customer feedback and identify areas for improvementProven ability to manage multiple strategic deliverables on timeExcellent verbal and written communications skillsAbility to travel
Preferred Qualifications
Deep understanding of customer needs, preferences, and behaviors, as well as ability to empathize with customers and address concernsVendor management, project management, and stakeholder management experienceExperience with managing a staff of geographically-dispersed communication professionalsKnowledge of electric and gas utility customer needs and emerging industry trendsAbility to anticipate potential communication challenges and address quicklyChange management experienceDemonstrated effectiveness facilitating teams across functional areas, operating companies, and globally
Competencies
Growth & Continuous ImprovementInitiative & ChangeFocused on ResultsCustomer Centric (internal and/or External)CommunicationCollaborationLeadership (people managers/leaders)
AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual\'s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.
Click here for Additional Disclaimer Information
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York
Locations: Augusta, ME; Portland, ME; Binghamton, NY; Rochester, NY; Orange, CT; or Boston, MA.
Salary Range: The base salary range for this position is dependent upon experience and location, ranging from \$111,500 - \$160,300.
Schedule: Office - On Site
Recruiter: Cynthia Harrall
Job Summary
The Manager - Sales & Marketing will play a pivotal role in enhancing customer satisfaction and increasing digital adoption across all marketing and service customer touchpoints. In this role, you will collaborate with various teams to develop and implement strategies that are aligned with the company\'s goals, remaining customer-centric. Your responsibilities will include managing teams, addressing operational challenges, and leading initiatives to improve the overall customer experience.
By aligning marketing strategies with customer experience initiatives, this role will help to create a cohesive and compelling customer experience across NY, CT, ME, and MA that drives brand loyalty and advocacy. Overall, this role plays a critical role in helping Avangrid differentiate itself in the market by delivering exceptional customer experiences that drive long-term customer satisfaction and efficiency.
Key Responsibilities
Develop and implement customer experience strategies across all channels, focusing on customer satisfaction and digital adoption.Collaborate with Marketing, Customer Communications, Customer Care, Operations, and Design teams to ensure alignment with company goals and customer-centricity.Support metric owners in the delivery of critical customer satisfaction and digital adoption KPI\'sLead initiatives to enhance brand image and maintain consistency across all customer interactions.Guide customer experience best practices, acting as a customer advocate, and develop channel strategies that meet customer expectations.Manage teams and address operational challenges to ensure successful strategy implementation.Conduct cross-functional customer experience sessions to identify pain points and areas for improvement.Review customer feedback and satisfaction metrics.Collaborate with cross-functional teams to develop and refine customer experience strategies.Lead efforts to improve customer interactions across all touchpoints.Monitor progress and identify areas for improvement.
Required Qualifications
13+ years experience in customer experience, communications, public relations, or marketingProven ability to demonstrate value and tie communications programs back to overall business objectivesProficiency in digital communication tools and platforms such as websites, CRM tools, social media, email platforms, and mobile appsFamiliarity with content management systems, analytics tools, and social media management platformsBudget management and reporting experienceExperience working with research teams and data analysts to understand customer feedback and identify areas for improvementProven ability to manage multiple strategic deliverables on timeExcellent verbal and written communications skillsAbility to travel
Preferred Qualifications
Deep understanding of customer needs, preferences, and behaviors, as well as ability to empathize with customers and address concernsVendor management, project management, and stakeholder management experienceExperience with managing a staff of geographically-dispersed communication professionalsKnowledge of electric and gas utility customer needs and emerging industry trendsAbility to anticipate potential communication challenges and address quicklyChange management experienceDemonstrated effectiveness facilitating teams across functional areas, operating companies, and globally
Competencies
Growth & Continuous ImprovementInitiative & ChangeFocused on ResultsCustomer Centric (internal and/or External)CommunicationCollaborationLeadership (people managers/leaders)
AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual\'s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.
Click here for Additional Disclaimer Information
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York