Sr. Technical Program Manager, AWS DC Central Operations

Description Amazon Web Services (AWS) is seeking an experienced Sr. Technical Program Manager to manage data center infrastructure goals and programs, as well as manage cross-organizational constituent relationships. AWS is a subsidiary of Amazon.com and a leader in Cloud Computing; this is a unique opportunity to play a key role in an exciting, industry-leading technology business. As a Sr. Technical Program Manager (TPM) in the Central Operations Repair (COR) team focusing on the Elastic Block Storage (EBS) service, your responsibilities will focus on driving efficiencies into our service, support, and engineering business models to reduce our marginal costs and optimize service fleet uptime for the EBS fleet. We seek to provide infrastructure availability that is indistinguishable from perfect and require the right builder to help coordinate efforts across a wide array of domains. You will own and managing data center infrastructure service goals that will span multiple organizations and require effective stakeholder engagements across various AWS business units. Business-impacting projects you would be responsible for will enhance data center operations efficiency, improve our marginal cost models, and increase our platform availability for our customers. It is expected that these projects require timely execution with the highest degrees of safety, security, performance, availability and reliability. Our ideal candidate is an articulate, motivated, and organized individual with experience in leading global initiatives at an enterprise scale. The role requires the ability to quickly assimilate knowledge spanning numerous technology subjects and apply this to data center projects, products and operations. AWS Infrastructure Services (AIS) owns the end to end design, planning, delivery, operation, repair, replenishment and decommissioning of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help. Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Good Candidates for this role will: - Develop Key Performance Indicators (KPI's) and Organizational goals tracking dynamic cross-organizational programs and products. - Coordinate effective cross-organizational engagements to drive closure on long standing, complex, and often ambiguous problem sets. - Own one or more highly visible, complex, cross-functional projects from end to end; including product definition, roadmap planning, resource planning and project execution. - Be Accountable for the overall strategy as well as driving tactical delivery of key deliverables through partner teams and stakeholders. - Build and maintain relationships with key owners and stakeholders across teams and organizations. - Escalate and engage partner teams and leadership as needed to drive attainment of key program deliverables and objectives. - Synthesis large and complex data sources and program details into concise narratives and program status reports. - Own regular Business Reviews (xBR's) at appropriate cadence for the topic and audience, with the ability to communicate across different levels in the organization. - Be data-driven and understand how to identify the right data points to effectively articulate the What, Why, and How of in scope projects. A day in the life A day in the life of a Sr TPM on the COR Fleet Optimization Team is a mix between program management meetings, deep dives, and personal development. They coordinate: strategic engagements, stakeholder engagements, Correction of Error (COE) improvements, and strategic goals across AWS service offerings. Ideal candidates are expected to self-manage their calendar and ensure that they retain some time every day/week for personal development and projects. About the team Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud. Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - 5+ years of technical product or program management experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 5+ years of analytical, quantitative, communication, and presentations experience - Experience writing senior leadership briefs, program proposals, and business goal updates. Preferred Qualifications - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Experience owning/driving roadmap strategy and definition - Experience leading highly technical programs involving infrastructure, complex systems, systems engineering - Experience in using data analysis to drive data-driven decisions (e.g SQL, Excel, etc) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.